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Quickbooks Online Certification
Quickbooks Online Certification Exam
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Client Needs Assessment Process - ANS ✅Who, What, When, and How
Who? - ANS ✅Get to know who your client is, what they stand for, what
they're aiming for and where they're coming from
What? - ANS ✅Every business, large or small, has a variety of parts. You
need to find our what they are in order to best discuss QBO functionality and
benefits with them,
When? - ANS ✅How often do they run reports? What are their internal and
external deadlines? All of your clients will have compliance requirements for
their business even if they don't run payroll or collect sales tax.
How? - ANS ✅How can you help? You can dive deeper using the client
checklist, follow the onboarding process, and begin to plan deliverables and
tasks with your client.
New Client Checklist - ANS ✅a handy resource for getting to know your new
clients, gathering the required info to get their account set up, and discovering
what their business needs are in order to best match them to a subscription level.
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Quickbooks Online Certification
NCC: Client Profile - ANS ✅the basic contact information for your client and
their business.
NCC: Needs Assessment - ANS ✅lists all the functionality your client may
need from QuickBooks Online, and encourages a better understanding of their
business so that you can best advise on the subscription level they will need.
NCC: Features and Solutions - ANS ✅dives deeper into the subscription
solutions that will best suit your client. The workflows you highlight as needs or
requirements in the Needs Assessment tab will be pulled through automatically
and displayed in column A. This enables you to see at a glance which
subscription level is likely to be best for your client's business.
NCC: Mileage - ANS ✅If your client needs to track mileage, then collect their
vehicle profile information during the requirements gathering stage. You can do
this for each vehicle they need to track mileage for.
NCC: Onboarding Checklist - ANS ✅Use the Onboarding Checklist to
gather any final additional requirements from your client. This will enable you
to set up the appropriate QuickBooks Online subscription quickly and
accurately.
NCC: Self-Employed Profile - ANS ✅If, after your consultation, it is clear
the client requires QuickBooks Self-Employed, the QBSE Profile tab has been
designed to ensure you acquire all the additional information you need from
your client in order to set up their subscription, including whether they have a
healthcare plan or a vehicle to take into consideration.
Sales and Accounts Receivable - ANS ✅relates to the transactions relevant to
their customers. In this section, you'll get a better idea of their requirements for
estimating, invoicing, price levels, and sales-tax circumstances.
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Quickbooks Online Certification
Expenses and Accounts Payable - ANS ✅This part of the checklist covers
their payment preferences, outstanding loans, petty cash limits, and
reimbursable expenses, among others.
Employees and Payroll - ANS ✅One of the key areas you'll need to discuss is
whether the company is run solely by the owner or whether your client has
employees (and therefore payroll requirements).
Other expense tracking needs - ANS ✅Your new client may also have to
track other expenses, such as mileage on a vehicle. They may also want to keep
an eye on their income in order to estimate their future income tax bill.
Ask your client what their current method for keeping track of their taxes
is. If they are self-employed, they may not know that estimating their taxes
is a handy feature of QuickBooks Online Self-Employed.
Other daily operations needs - ANS ✅Does your client hold stock as part of
the day-to-day running of their business? How do they keep track of their
inventory?
If your client has inventory, they may want to include inventory tracking.
If this is a requirement, you will be able to discuss with them how
QuickBooks Online and/or third-party apps can help with this.
Industry-specific needs - ANS ✅Every client and every business is different,
depending on their industry. For example, your client may need QuickBooks
Online with third-party apps enabled to track their e-commerce or web-based
sales, manage their logistics, manufacturing, shipping, point of sale, or many
other variables such as their personal billable time.
Specialized application needs - ANS ✅There is a range of apps compatible
with QuickBooks Online. Your client may benefit from a specialized app to
handle an area of their business. They may even already use one.
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Quickbooks Online Certification
You will be able to use your knowledge of QuickBooks Online features to
spot when a client has a requirement QuickBooks Online can't cater for on
its own. That's where integrated apps come into the picture.
From cloud storage to time-tracking, there's an app for just about
everything.
Reporting needs - ANS ✅This section of the New Client Checklist helps you
get a clearer picture of how your client prefers to run their reports. Which
reports work best for them? How often do they run and analyze their reports?
As an additional feature, if the client has employees, they may wish to add
users to their accounts who have reports-only access. We'll look into that in
more detail later in the course.
Any other requirements - ANS ✅Don't forget to ask your client whether
there is anything else they may need that you haven't yet covered or asked.
They may already have an accounting solution and wish to convert their
existing account to QuickBooks Online.
Transaction volume - ANS ✅This section is important because it will reveal
to ProAdvisors the transactional volume and scope of the client's business. It
may, for example, indicate that the client might benefit from a QuickBooks
Online Advanced subscription, if transactions exceed a threshold of 43,000.
This is because QuickBooks Online Advanced offers accelerated data-entry
features.
Industry trends - ANS ✅While you need to take the time to understand each
client's specific requirements, there are some common themes and pain points
based on which industry they're in.
These are five common business industry types, and each comes with its
own pain points:
- Professional services
Quickbooks Online Certification
