Exam (elaborations)

ASAP PACE Certification UPDATED Exam Questions and CORRECT Answers

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ASAP PACE

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ASAP PACE

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Uploaded on August 9, 2024
Number of pages 27
Written in 2024/2025
Type Exam (elaborations)
Contains Questions & answers

Institution ASAP PACE
Course ASAP PACE

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ASAP PACE Certification UPDATED
Exam Questions and CORRECT Answers

Convergent thinking - CORRECT ANSWER- Relies on reason and logic to find the one best
answer to a question

Divergent thinking - CORRECT ANSWER- Focuses on producing a broad variety of ideas

Levels of Communication - CORRECT ANSWER- 1. Casual
2. Critical
3. Crucial

Crucial Communication Components - CORRECT ANSWER- Opposing opinions, high
stakes, strong emotions

Communication Cycle - CORRECT ANSWER- Sender > Message > Receiver

Main 3 Components of Communication - CORRECT ANSWER- 1. Word Choice
2. Tone of Voice
3. Body Language

Word Choice (% of meaning) - CORRECT ANSWER- 10%

Tone of Voice (% of meaning) - CORRECT ANSWER- 35%

Body Language (% of meaning) - CORRECT ANSWER- 55%

Tone of Voice Elements - CORRECT ANSWER- Pitch, Pace, Volume, Inflection, Emphasis

,Body Language Elements - CORRECT ANSWER- Eye Contact, Facial Expression,
Positioning, Gestures

Context Elements - CORRECT ANSWER- Place, People, Purpose

Non-Verbal Listening Skills - CORRECT ANSWER- Don't interrupt, remove distractions,
nod, mirror the communicator, take notes

Verbal Listening Skills - CORRECT ANSWER- Probe, clarify, paraphrase, reflect, encourage

4 Communication Styles - CORRECT ANSWER- 1. The Director
2. The Socializer
3. The Thinker
4. The Relator

Elements of Emotional Intelligence (EQ) - CORRECT ANSWER- Personal Competence,
Social Competence

Personal Competence (EQ) Elements - CORRECT ANSWER- Self-Awareness, Self-
Management

Social Competence (EQ) Elements - CORRECT ANSWER- Social Awareness, Relationship
Management

Self-Awareness (EQ) - CORRECT ANSWER- Understand your own emotions

Self-Management (EQ) - CORRECT ANSWER- Managing your own emotions and
behaviors

Social Awareness (EQ) - CORRECT ANSWER- Identify and understand the emotions of
others

, Relationship Management (EQ) - CORRECT ANSWER- Manage interactions with others
successfully

Prescriptive Feedback - CORRECT ANSWER- Offer a solution for the problem - what they
can do different next time

Descriptive Feedback - CORRECT ANSWER- State what didn't work and why - no
judgement, stick to the facts

Receiving Positive Feedback - CORRECT ANSWER- Accept it, show gratitude, make note

Receiving Negative Feedback - CORRECT ANSWER- Listen, clarify, manage emotions

Constructive Conflict - CORRECT ANSWER- Can lead to better decisions, more creative
problem solving and stronger relationships

Destructive Conflict - CORRECT ANSWER- Creates negative outcomes - broken
relationships, decreased productivity and harms reputations

Handling Gossip - CORRECT ANSWER- Silence is implicit agreement and acceptance -
don't stay silent, counter with facts, change the subject, distance yourself

5 Levels of Leadership (John Maxwell) - CORRECT ANSWER- 1. Position
2. Permission
3. Production
4. People development
5. Pinnacle

Position Leadership - 1 (Rights) - CORRECT ANSWER- People follow because they have to

Permission Leadership - 2 (Relationships) - CORRECT ANSWER- People follow because
they want to

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Exam (elaborations)

ASAP PACE Certification UPDATED Exam Questions and CORRECT Answers

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