Exam (elaborations)
RWST016 4 QUESTIONS AND ANSWERS
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RWST016 4 QUESTIONS AND ANSWERS
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RWST016 4 QUESTIONS ANDANSWERS
Oursmainstreamsproductssincludes-sans--ThinkPads&sThinkCentre
ThesLenovosBrandsStrategysissaboutsbeings-sans--
Unexpectedsandsenablingsprogresssinsinterestingsways
OR
Formulaicsandsboring
OR
Workingstowardssansendpoint
NOT
Predictable
WhatsutilitiessaresusedstosupdatesasLenovosbrandedssystem,saftersassystemsboardshassbe
ensreplaced?s(selectsallsthatsapply)s-sans--BIOSsupdate
Itsissimportantstosunderstandshowstosprovidesgoodscustomersservicesbecauses-sans--
Ascustomersissnotssomeonestosargueswith.
Whichsofsthesfollowingscablesmanagementssolutionsscansbesfoundsinsdesktopssystems?s(
Selectsallsthatsapply)s-sans--Zipsties
AND
Snapsclips
Whosprovidessthesshippingscontainerstosthescustomerswhensassystemsneedsstosbesshippe
dstosthesservicesdepot?s-sans--Retailer
OR
Servicestechnician
OR
Lenovo
, NOT
Servicesprovider
Whichsofsthesfollowingsstatementssarestruesaboutsreplacingsthesthermalscompoundsonsasla
ptop?s-sans--Spreadsthesthermalscompoundsuntilsthesentiressurfacesisscovered.
Whatsquestionsneedsstosbesasked,saftersdeterminingsthescomponentswithsasproblem?s-
sans--Whensdoessthesissuesoccur?
WhichsofsthesfollowingsissthescorrectsthermalspastestosusesonsLenovossystems?s-sans--
Shin-EtsusMicrosisX23-7783D
WhatsdoessPCIesstandsfor?s-sans--PeripheralsComponentsInterconnectsExpress
WhichsofsthesestoolsswouldsbesrecommendedsforsusesinsservicingsLenovossystems?s(Sele
ctsallsthatsapply)s-sans--Spudger
AND
Screwsdriver
AND
TweezersswithsESDscoating
ThesClaimsAdministratorssubmitssasnewspartsclaimsforssamesdaysservicesthroughsthesServ
icesPortal.sWhosreceivessthespartsoncesitshassbeensshipped?s-sans--ThesCustomer
Insthescustomersservicestechnique,sthesfirstsEsofsDEFUSEsstandssfors-sans--Empathize
Whilestalkingstosthescustomer,sitsissimportantsthatsyourstonesofsvoicesiss-sans--Concerned
SelectsthescorrectsdescriptionsofsasCustomersReplaceablesUnit(CRU)?s-sans--
Replacementspartssthatsaresdeterminedstosbessimplesenoughsforsasnon-
trainedspersonstosremovesandsreplace.
AsHardwaresMaintenancesManuals(HMM)scontainssinformationsonswhichsofsthesfollowingst
opics?s-sans--Hardwaresremovalsandsreplacement
WheresissRAMsinstalled?s-sans--MemoryssocketssonsMotherboard
Whatscansyousdostosensuresthatsyousdosnotsforgetshowsthescablessaresinstalledsbeforesyou
sservicesassystem?s-sans--Takesasphotograph
WhichsofsthesfollowingssystemssmayshavesansLCDspanelsthatsincludessmultiplespartsscom
binedsintosassinglescomponent?s(Selectsallsthatsapply)s-sans--TouchsscreensAll-in-One
OR
Tablet
OR
Touchsscreenslaptop
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