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WARRANTY BASICS FOR TECHNICIANS AND PROFILE ADMINISTRATORS (RWSW112) 4 QUESTIONS AND ANSWERS $12.49   Add to cart

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WARRANTY BASICS FOR TECHNICIANS AND PROFILE ADMINISTRATORS (RWSW112) 4 QUESTIONS AND ANSWERS

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WARRANTY BASICS FOR TECHNICIANS AND PROFILE ADMINISTRATORS (RWSW112) 4 QUESTIONS AND ANSWERS

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  • August 9, 2024
  • 2
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Warranty Service Authorization
  • Warranty Service Authorization
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MASTERGRADE01
WARRANTY BASICS FOR TECHNICIANS
AND PROFILE ADMINISTRATORS
(RWSW112) 4 QUESTIONS AND
ANSWERS
If the customer's proof-of-purchase indicates a warranty expiration date different than
Lenovo's records indicate, the valid proof-of-purchase documentation is the final
authority. - ans--TRUE

Once a Technician has removed a defective part from a customer's machine, it must be
returned to Lenovo within 30 days of the day the original replacement part was shipped.
- ans--TRUE

Lenovo Authorized Warranty Service Providers (AWSPs) are required to have an 85%
first-time fix rate. - ans--TRUE

Systemboards, processors, power supplies, and LCDs fall under which Tier Level? -
ans--Tier 9 (Standard)

Invalid warranty claims include which of the following repairs? Select all that apply. -
ans--Software installation and configuration, Cosmetic repairs, and Repairs associated
with non-Lenovo options

Warranty claims must be submitted to Lenovo within ______ days of fixing the problem.
- ans--15

Which Lenovo Business Partner role is responsible for maintaining technician profiles in
the Service portal? - ans--Profile Administrator

On a visit, a Technician repairs multiple machines at the same location. The Claim
Administrator should list the first machine as On Site when filling out a claim in the
Service Provider - ans--TRUE

Lenovo-approved Technicians are allowed to use non-Lenovo parts during warranty
repairs, as long as the claim is submitted within 24 hours of fixing the problem. - ans--
FALSE

Who should you contact to escalate critical customer situations that invlove large
numbers of systems? - ans--Your Marketing Representative

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