3CX Academy, Intermediate
Certification Exam Questions with
Correct Verified Answers Latest Update
(2024/2025) Guaranteed Pass
1. User A from group A has "Show presence to group members" and
"Can See group members" checked, User B from group B has the
same. Can they see each others presences? - ANS ✅No
2. Certificates in PFX format are single files containing the certificate
and the private key. - ANS ✅True
3. Is there a way to add a company phonebook contact from the 3CX
client - ANS ✅Yes
4. You are using "Prioritized Hunt" as your "Ring Strategy" in Ring
Groups. Three extensions are added as members of this Ring Group
(in order A, B, and C). Let's assume that extension B is engaged in a
call. Extension A and C are available. A new call comes into this Ring
Group. If extension A does not answer the call after the configured
"Ring Time" the call will be forwarded to the "Destination if no
answer" - ANS ✅False
5. The way the Digital Receptionist destination is chosen, is controlled
by the DTMF tone it receives. - ANS ✅True
3CX Academy, Intermediate Certification
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3CX Academy, Intermediate
6. In general, calls from a Queue to an IP phone will never leave a
missed call notification. - ANS ✅True
7. On an existing 3CX installation, if you want to change the public
FQDN but keep the same license key, you must take a backup with
all options except "Include License Key & FQDN," release the
FQDN from the license key, reinstall 3CX, restore the backup and
enter the new FQDN with the old license key. - ANS ✅True
8. When custom prompts are used during the announcement of the
Digital Receptionist, the prompt must be in the format: MP3,
encoded in PCM, 8 kHz, 16 bit, mono. - ANS ✅False
9. Can a range of dates be defined as a Holiday? - ANS ✅Yes
10.All extensions are added to the "DEFAULT" group (which can be
renamed) upon creation. - ANS ✅True
11.STUN is a method enabling desk phones to discover their public IP
address and port mapping of their internal SIP port. - ANS ✅True
12.In order to upgrade from V14 latest Service Pack to V15, the correct
procedure is: Full Backup of V14 -> Uninstall V14 -> Install V15 ->
during the installation restore V14 backup -> finish the V15
installation. - ANS ✅True
13.Extension 100 is an agent of the two Queues. 3CX is licensed with a
"Standard Edition" license. Can extension 100, by any means, only
log out from Queue A as an active agent but not from Queue B? -
ANS ✅No
3CX Academy, Intermediate Certification
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