TICO EXAM ACTUAL EXAM AND PRACTICE EXAM 200 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+
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Course
TICO
Institution
TICO
TICO EXAM ACTUAL EXAM AND PRACTICE EXAM
200 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+
TICO EXAM ACTUAL EXAM AND PRACTICE EXAM
200 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+
TICO EXAM 2023-2024 ACTUAL EXAM AND PRACTICE EXAM
200 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+
A consumer is dissatisfied with a vacation tour package purchased from a travel agent at ABC Travel in
Ontario. Who should the consumer approach first to make a complaint?
a. TICO
b. Ministry of Consumer Services
c. ABC Travel
d. a lawyer - ANSWER-c. ABC Travel
Which of the following statements is NOT TRUE, when
it comes to describing TICO's role in attempting to resolve
disputes between consumers and registrants?
a. TICO has the authority to impose a settlement in a dispute.
b. TICO will hear complaints between a consumer and an unregistered travel agent.
c. TICO staff will review the complaint against the requirements of the Act and Regulation to determine
if the registrant met their obligations.
d. A complainant must fill out a complaint form and include information and supporting documents. -
ANSWER-a. TICO has the authority to impose a settlement in a dispute.
Which one of the following complaints would NOT be heard by the Complaints Committee of TICO?
a. a registrant feels that he is being unfairly targeted for TICO inspections
b. a registrant wishes to dispute a Notice of Proposal to Revoke Registration
c. a consumer is unhappy with the action that TICO took against a registrant
d. a registrant is dissatisfied with the services provided by TICO staff - ANSWER-b. a registrant wishes to
dispute a Notice of Proposal to Revoke Registration
If a person refuses to comply with the Travel Industry Act,
2002 or Ontario Regulation 26/05, TICO can take a
number of actions to correct the situation. Which of the
,following would TICO NOT be able to do?
a. apply to the Superior Court of Justice for an order
directing the person to comply
b. begin an investigation
c. obtain and execute a search warrant
d. conduct a surprise raid on the person's home between 10:00 p.m. and 2:00 a.m. - ANSWER-d.
conduct a surprise raid on the person's home between 10:00 p.m. and 2:00 a.m.
Individuals convicted of an offence may face
a. a fine of up to $50,000
b. imprisonment for a term of up to two years less a day
c. both a fine of up to $50,000 and imprisonment for a term of up to two years less a day
d. both a fine of up to $250,000 and imprisonment for
a term of up to two years less a day - ANSWER-c. both a fine of up to $50,000 and imprisonment for a
term of up to two years less a day
Restitution refers to
a. a duty
b. a tax
c. compensation
d. court fines - ANSWER-c. compensation
The phrase "to promote a fair and informed marketplace where consumers can be confident in their
travel purchases" is the
a. mission statement of the Ministry of Consumer Services
b. mission statement of TICO
c. vision statement of TICO
d. purpose of the Travel Industry Act, 2002 - ANSWER-b. mission statement of TICO
The administration of the Travel Industry Act, 2002 was delegated to TICO by the
, a. federal government
b. travel industry
c. Ministry of Consumer and Corporate Affairs
d. Ontario provincial government - ANSWER-d. Ontario provincial government
TICO works with which three groups to carry out its mandate?
a. consumers, travel retailers, the federal government
b. travel retailers, travel wholesalers, consumers
c. the travel industry, the provincial government, consumers
d. suppliers, travel agents, consumers - ANSWER-c. the travel industry, the provincial government,
consumers
The best description of Ontario's Travel Industry Act, 2002 is that it
a. outlines the rights of consumers
b. sets down the rules under which travel retailers and travel wholesalers must operate in Ontario
c. goes into detail to explain the content of the related regulations
d. provides guidelines to travel retailers and travel wholesalers about what must be included in vacation
packages - ANSWER-b. sets down the rules under which travel retailers and travel wholesalers must
operate in Ontario
TICO lays charges after discovering that a man has been selling travel services without being a registrant
or an employee in a registrant's agency or office. When the man sees his name in the newspaper, he
threatens to take legal action against TICO for violating his privacy. He will lose
the case because
a. Ontario Regulation 26/05 provides that TICO's Registrar must make these details available to the
public
b. the Ministry of Consumer Services lays charges against illegal sellers of travel, not TICO
c. no law says a person has to be registered to sell travel services in Ontario
d. Ontario Regulation 26/05 specifically states that no one can take legal action against TICO - ANSWER-
a. Ontario Regulation 26/05 provides that TICO's Registrar must make these details available to the
public
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