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NRF Customer Service Study Guide Part 1 Verified Questions And Answers With Verified Updates $7.99   Add to cart

Exam (elaborations)

NRF Customer Service Study Guide Part 1 Verified Questions And Answers With Verified Updates

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  • Course
  • NRF Customer Service
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  • NRF Customer Service

Which of the following are good reasons to ask customers for their business cards? • So you can build up your client records with names of potential customers • So you can claim these customers as your own and keep co-workers from making sales to them • To learn more about them so you can ...

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  • August 10, 2024
  • 7
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • NRF Customer Service
  • NRF Customer Service
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ACADEMICMATERIALS
NRF Customer Service Study Guide Part
1
Which of the following are good reasons to ask customers for their business cards?



• So you can build up your client records with names of potential customers

• So you can claim these customers as your own and keep co-workers from making sales to them

• To learn more about them so you can suggest items that you think they can afford

• When customers show interest in an upcoming event and you offer to remind them - When
customers show interest in an upcoming event and you offer to remind them

Referring a customer to a competitor will likely result in:



• The customer seeking you out for future needs

• The customer never returning to your store

• A lost sales opportunity for you

• None of the above - None of the above

Which of the following are appropriate reasons for following up with a customer?



• You are curious whether a gift your customer purchased was well received

• You finally located an item the customer asked for a while back

• You want to know why a customer did not make it in for a special sale

• You haven't seen the customer in a long time and are wondering if she is shopping somewhere else
now - You finally located an item the customer asked for a while back



Customer follow-up is always a good idea, no matter what the situation.



True or False - False



How would you handle a situation where a customer wants a brand that you don't carry?

, • Convince him that your brands are better

• Get permission from him to show the items you do have that meet his needs

• Tell him that he won't find anything better than what you have

• Smile and listen politely, but don't tell him you don't have his brand; show him your items anyway

• Tell him you don't carry that brand then excuse yourself to serve someone else - Get permission
from him to show the items you do have that meet his needs



When the customer presents you with a problem, you should ask her:



• How she would like the situation solved

• If she stops at your store on a regular basis

• Who is at fault in the situation - How she would like the situation solved



Showing respect for a customer's business card means you should:



• Put it in your purse or wallet for safe keeping

• Make some comment to indicate you have read it

• Never write on it - Make some comment to indicate you have read it



If you don't have a warranty manual available or are unsure about a warranty answer, a resource to
consider is co-workers or your supervisor.



True or false - True



You should keep your client records up-to-date and notify customers of merchandise you know is of
interest to them.

True or False - True

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