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UHC Ethics and Compliance EXAM QUESTIONS AND CORRECT ANSWER1.
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UHC Ethics and Compliance EXAM QUESTIONS AND CORRECT ANSWER1.
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UHC Ethics and Compliance EXAMQUESTIONS AND CORRECT ANSWERS
In .terms .of .events, .which .of .the .following .is .true?
Agents .must .only .report .formal .marketing/sales .events .UnitedHealthcare.
Agents .must .only .report .informal .marketing/sales .events .to .UnitedHealthcare.
Agents .must .only .report .formal .and .informal .marketing/sales .events .to .UnitedHealthcare. .- .
(correct .answer) .-...
When .completing .an .enrollment .application .in .LEAN, .why .is .an .agent .prohibited .from .entering .his .o
r .her .own .email .address .in .a .field .available .for .the .consumer's .email .address?
The .consumer/member .would .not .receive .plan .related .correspondence .intended .for .him/her.
The .enrollment .application .may .be .denied.
The .agent .may .experience .commission .payment .processing .issues. .- .(correct .answer) .-
The .consumer/member .would .not .receive .plan .related .correspondence .intended .for .him/her.
Which .election .period .runs .from .October .15 .to .December .7 .and .allows .consumers .to .elect .to .join .a
.Medicare .Advantage .Plan .or .switch .to .a .different .plan?
Open .Enrollment .Period .(OEP)
Special .Election .Period .(SEP)
Initial .Coverage .Election .Period .(ICEP)
Annual .Election .Period .(AEP) .- .(correct .answer) .-Annual .Election .Period .(AEP)
Which .of .the .following .materials .is .an .agent .NOT .permitted .to .display
.and/or .distribute .at .a .marketing/sales .event?
Medicare .Made .Clear .brochures .from .the .UnitedHealthcare .Toolkit.
, Pens .and .notepads .that .contain .the .agent's .contact .information.
5-dollar .gift .cards .to .an .in-network .pharmacy.
Generic .business .reply .cards .for .Medicare .products. .- .(correct .answer) .-5-dollar .gift .cards .to .an .in-
network .pharmacy.
Mr. .and .Mrs. .Nelson, .who .are .current .members, .unexpectedly .walk .into .Jake's .insurance .agency .offi
ce .and .ask .him .to .discuss .Medicare .Advantage .Plans. .Does .Jake .need .to .obtain .a .Scope .of .Appoint
ment .(SOA) .form?
Yes, .but .just .one .because .the .Nelsons .are .husband .and .wife.
Yes, .he .needs .to .obtain .an .SOA .from .both .Mr. .and .Mrs. .Nelson.
No, .because .the .Nelsons .are .current .members.
No, .because .the .Nelsons .walked .into .his .office .instead .of .scheduling .an .appointment .in .their .home.
.- .(correct .answer) .-Yes, .he .needs .to .obtain .an .SOA .from .both .Mr. .and .Mrs. .Nelson.
Educational .events .allow .for .which .of .the .following .to .occur?
Provide .objective .information .about .the .Medicare .program
.and/or .health .improvement .and .wellness.
Provide .an .opportunity .to .review .benefits, .premiums, .and .product .information .with .consumers.
Provide .an .opportunity .to .steer .a .consumer .toward .a .specific .or .limited .number .of .plans.
Provide .an .opportunity .to .give .an .introductory .presentation .followed .by .an .informal .marketing/sales
.event. .- .(correct .answer) .-
Provide .objective .information .about .the .Medicare .program
.and/or .health .improvement .and .wellness.
How .should .agent .Erin .respond .when .consumer .Mrs. .Rose .notices .that .the .presented .MA .Plan .has .
a .Star .Rating .of .2 .stars?
Erin .should .let .Mrs. .Rose .know .that .the .rating .is .for .agent .use .only .and .has .accidentally .been .print
ed .in .the .Enrollment .Guide.
Erin .should .tell .Mrs. .Rose .that .the .plan .has .received .a ."Below .Average" .rating.
Erin .should .tell .Mrs. .Rose .that .each .plan .has .the .same .Star .Rating .and .it .does .not .accurately .reflect
.an .individual .plan's .performance .in .certain .categories. .- .(correct .answer) .-...
Agent .Bryan .wants .to .grow .his .book .of .business. .Which .of .the .following .lead .generating .activities .is
.NOT .compliant?
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