Exam (elaborations)
UHC ethics and compliance section for certification EXAM QUESTIONS AND CORRECT ANSWERS.
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UHC ethics and compliance section for certification EXAM QUESTIONS AND CORRECT ANSWERS.
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UHC ethics and compliance section for certification EXAMQUESTIONS AND CORRECT ANSWERS
What .is .a .servicing .agent? .- .(correct .answer) .-
an .inactive, .nonemployee .who .has .signed .a .servicing .agreement .in .order .to .receive .renewal .commis
ions .on .medicare .advantage .and .prescription .drug .plan .enrollments .on .or .after .1-1-
2014. .the .agent .must .maintain .an .active .resident .license .and .appointment .and .pass .medicare .basics
.and .ethics .compliance .assessments .on .an .annual .basis
What .does .CMS .stand .for? .- .(correct .answer) .-center .for .medicare .and .medicaid .services
Who .administers .the .medicare .program .and .contracts .with .private .health .care .companies .to .offer .
medicaid .plans? .- .(correct .answer) .-CMS
Who .holds .the .authority .to .approve .or .disaprove .plans .that .can .be .sold, .and .is .the .regulating .agenc
y .that .also .monitors .our .progresses? .- .(correct .answer) .-CMS
Who .regulates .MA's .and .PDP's .- .(correct .answer) .-CMS
Enrolling .a .customer .in .a .plan .when .you .are .not .certified .in .the .product .is .non-
compliant .and .considered____? .- .(correct .answer) .-an .unqualified .sale
Agents .who .are .not .qualified .to .sell .the .product .will .not .be? .- .(correct .answer) .-
compensated .and .may .receive .corrective .and .or .disciplinary .action .up .to .an .including .termination
What .is .the .purpose .of .an .educational .event? .- .(correct .answer) .-
its .designed .to .inform .medicare .consumers .about .original .medicare, .medicare .advantage, .prescriptio
n .drug .and .other .medicare .programs.
Where .must .educational .events .be .conducted? .- .(correct .answer) .-in .a .public .venue
Are .the .educational .events .unbiased .so .that .it .doesn't .steer .the .consumer .towards .a .specific .plan .o
r .limited .number .of .plans? .- .(correct .answer) .-yes
, WHat .is .a .marketing/sales .event? .- .(correct .answer) .-
an .event .designed .to .steer .or .attempt .to .steer, .consumers .toward .a .plan .or .limited .set .of .plans. .Ag
ents .may .discuss .plan .specific .information .and .collect .applications.
Can .marketing/sales .be .formal .or .informal? .- .(correct .answer) .-both
What .describes .a .formal .marketing/sales .event? .- .(correct .answer) .-a .full .plan .presentation, .given .in
.a .presenter-audience .format.
What .is .an .inform .marketing/sales .event? .- .(correct .answer) .-
they're .passive .in .nature .where .the .consumer .approaches .the .agent .to .engage .in .conversation. .a .bo
oth, .table, .or .kiosk .is .typically .used
What .are .marketing .appointments? .- .(correct .answer) .-
They're .commonly .referred .to .as ."in .home, .face .to .face, .or .one .on .one .appointment" .and .typically .
take .place .in .the .consumers .home.
What .other .places .can .marketing .appointments .happen? .- .(correct .answer) .-
coffee .shop, .or .even .over .the .phone
because .marketing .appointments .are .not .formal .and .informal .marketing .sales .events, .they're .not .re
ported .to .who? .- .(correct .answer) .-
UHC .or .CMS. .instead, .agents .must .obtain .a .completed .scope .of .appointment .prior .to .conducting .th
e .appointment.
To .report .events, .what .should .agents .use? .- .(correct .answer) .-an .event .request .form
to .ensure .that .events .are .in .UHC's .event .reporting .application .no .less .than .7 .calender .days .prior .to
.the .event... .- .(correct .answer) .-
submit .the .event .request .form, .according .to .instructions .on .the .form, .NO .LESS .THAN .14 .CALENDAR .
DAYS
event .request .forms .submitted .within7 .calendar .days .will .NOT .be .what? .- .(correct .answer) .-
processed
conducting .an .unreported .event .is ._____? .- .(correct .answer) .-prohibited
to .schedule .a .sign .language .interpreter .for .a .formal
.marketing/sales .event .or .a
.personal/individual .marketing .appointment, .enter .the .consumer's .request .direct;y .in .bconnected .at .
least? .- .(correct .answer) .-14 .days .prior .to .the .event .or .appointment
What .are .marketing .materials .used .for? .- .(correct .answer) .-
1) .draw .attention .to .a .plan .sponsor .or .their .plan(s) .and .
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