SERVICENOW HR CERTIFICATION EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS
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SERVICENOW HR CERTIFICATION
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SERVICENOW HR CERTIFICATION
SERVICENOW HR CERTIFICATION EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS
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SERVICENOW HR CERTIFICATION EXAM 2024/2025 WITH 100%
ACCURATE SOLUTIONS
When does a HR Template populates data? - Precise Answer ✔✔After
the Create a new Case
When is a client role assigned? - Precise Answer ✔✔Automatically
when an HR Profile is created
When importing a new knowledge article, what date is used? - Precise
Answer ✔✔No date is asked. Publish and valid dates are there
How many user criteria records can a knowledge base have? - Precise
Answer ✔✔Unlimited
What options are available in the Guided Setup category view? - Precise
Answer ✔✔Configuration categories and their tasks (get started,
continue, skip)
What options are available in the Guided Setup Task View - Precise
Answer ✔✔Start, skip, mark as complete or unlock tasks
Why are some tasks locked in the Guided Setup task view? - Precise
Answer ✔✔Because they require a plugin to be activated
,What options are available in the Guided Setup Configuration view? -
Precise Answer ✔✔Shows lists, forms and properties
How many client roles are in the base instance? - Precise Answer
✔✔Ten (five for core and five for service portal)
How many condition client role rules are in the base instance? - Precise
Answer ✔✔Five
How many client roles groups are in the base instance? - Precise Answer
✔✔Two: HR Fulfillment Support, HR Service Portal
Is HR Core Basic included in HR Manager role? - Precise Answer
✔✔Yes
If Knowledge base has no user criteria, articles within that KB are
available to read/write - Precise Answer ✔✔all users with any roles
If a knowledge base has no user criteria, articles within that KB are
available for read only to - Precise Answer ✔✔All Users without roles
In base SN instance, for KB articles these options are visible - Precise
Answer ✔✔Can contribute and can read; related lists need to be
configured for Cannot contribute/read
, Used to control which users can create, update and read Knowledge
bases/articles - Precise Answer ✔✔User criteria records
If using digital signature (docusign), info is stored in HR Task as -
Precise Answer ✔✔A link to the document in docusign is stored in the
task/case under the activity
How's the e-signature captured in SN? - Precise Answer ✔✔as an image
e-signature in base platform - Precise Answer ✔✔Not a legally binding
document; just acknowledgement
HR Shared Services Activities - Precise Answer ✔✔
Some SLA/Metrics used - Precise Answer ✔✔Resolution times, first
call resolution, create to resolve duration, Open,
If matching rules determine potentially assignee, what actually assigns a
case? - Precise Answer ✔✔Assignment Rules
Where can a user change the language if not English? - Precise Answer
✔✔Login Page, System Setting General
Are attached documents translated? - Precise Answer ✔✔No
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