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BEC B6 Exam Questions & Answers 2024/2025

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BEC B6 Exam Questions & Answers
2024/2025

Business Process Management - ANSWERSA management approach that seeks to coordinate the
functions of an organization toward an ultimate goal of continuous improvement in customer
satisfaction

5 categories of business process management activities - ANSWERSDesign

- ID the existing processes and the conceptual design of how processes should function

Modeling

- introduce variables to the conceptual design for what if analysis

Execution

- design changes are implemented and key indicators of success are developed

Monitoring

- info is gathered and tracked and compared with expected performance

Optimization

- using the monitoring data and the original design, the process manager continues to refine the process

5 Techniques for business process management

Neumonic: DMAIC - ANSWERSDefine

- original process is defined as a baseline

Measure

,- indicators that will show a change to the process

Analyze

- determine the targeted or optimal improvement

Improve

- selected and implemented

Control

- monitor the improvement in real time and apply the data to the model for improevment

Process management is sometimes referred to as PDCA - ANSWERSPlan

- design the process improvement

Do

- implement the process improvement

Check

- monitor the process improvement

Act

- commit to the process and assess the degree of improvement

Measures - ANSWERSaka process metrics

can be financial or non-financial and should correlate directly to the managed process

Shared Services - ANSWERSRefers to seeking out redundant services, combining them, and then sharing
those services with a group or organization

Consolidation of redundant services creates efficiency but might also result in issues:

- service flow disruption: can create waste in transition, rework, and duplication

,- failure demand: results when a task must be performed for a second time because it was incorrectly
performed the first time

Outsourcing - ANSWERSContracting of services to an external provider

Can provide efficiences

Risks

- quality risk

- productivity

- staff turnover

- security

- language

- qualifications

- labor insecurity

Offshore Operations - ANSWERSRelate to outsourcing of services or business functions to an external
party in a different country

Double outsourcing basically

Common for

- IT

- business processes

- software R&D

- Knowledge process

Selecting improvement initatives - ANSWERSIrrational: Based on intuition and emotion

, Rational: Structured and systemaic assessments

Implementing Improvement Initiatives - ANSWERSFeatures of successful implementation activities

- internal leadership

- inspections

- executive support

- internal process ownership

Business Process Reengineering - ANSWERSRefers to techniques to help orgs rethink how work is done
to dramatically improve customer satisfaction and service, cut costs of operations and enhance
competitiveness

Fresh start

Not as popular as it was in the 90s

Business Process Management vs Business Process Reeingeering - ANSWERSBPM is based on
incremental changes

BPR is based on radical changes

Just in Time - ANSWERSAnticipates achievement of efficiency by scheduling the deployment of resources
just in time to meet customer or production requirements

Key: Inventory does not add value

Benefits

- Synchronization of production scheduling with demand

-Arrival of supplies at regular intervals throughout the production day

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