BEC Exam 6 Module 1 Questions & Answers 2024/2025
Module 1 (Process Management) Begins Here... - ANSWERS
What Is "Business Process Management" (BPM)?
What Are The Business Process Management Activities? (6)
What Is The General Technique/Approach To Process Management? (5)
What Is The Gen...
What Are The Business Process Management Activities? (6)
What Is The General Technique/Approach To Process Management? (5)
What Is The General "Cliff Notes" Version Of Process Management? (4)
What Are The Three Main Benefits For Process Management? (3) - ANSWERS*What Is "Business Process
Management" (BPM)?*
This is a management approach that seeks to coordinate the functions of an organization toward the
ultimate goal of continuous improvement in customer satisfaction
*What Are The Business Process Management Activities?*
1. Design = this involves the identification of existing processes and the conceptual design of how they
should function once improved
2. Modeling = this introduces variables to the conceptual design for what-if analysis
3. Execution = design changes are implemented
4. Monitoring = information is gathered and tracked to compare with expected performance
5. Optimization = using the monitoring data and original design, the process manager continues to refine
the process
*What Is The General Technique/Approach To Process Management?*
1. Define = the original process is defined as a baseline
2. Measure = measure the indicators what will show a change to the process
3. Analyze = various simulations/models are used to determine optimal improvement
4. Improve = the improvement is selected and implemented
,5. Control = dashboards and other reports are used to monitor the improvement in real time and apply
the data to the model for improvement
*What Is The General "Cliff Notes" Version Of Process Management?*
1. Plan
2. Design
3. Check
4. Act
Then you continuously repeat this process
*What Are The Three Main Benefits For Process Management?*
1. Efficiency
2. Effectiveness
3. Agility
What Are "Shared Services"?
What Are Some Disadvantages To Shared Services? (2) - ANSWERS*What Are "Shared Services"?*
This refers to seeking out redundant services, combining them, and then sharing those services within a
group or organization
*What Are Some Disadvantages To Shared Services?*
1. Service Flow Disruption = the consolidation of work to a single location can create waste in the
transition, rework, and duplication as well as increases in the time it takes to deliver a service
2. Failure Demand = this results when a task must be performed for a second time because it was
incorrectly performed the first time
What Is "Outsourcing"?
What Are The Risks Of Outsourcing? (4)
What Are Offshore Operations? - ANSWERS*What Is "Outsourcing"?*
This is contracting of services to an external provider
,*What Are The Risks Of Outsourcing?*
1. Quality
2. Productivity
3. Staff Turnover = those whose work has been outsourced may leave the company
4. Security
*What Are Offshore Operations?*
These are the outsourcing of services or business functions to an external party in a different country
What Are The Different Types Of Improvement Initiatives? (2)
What Are The Four Crucial Features Of Successful Implementation Activities? (4) - ANSWERS*What Are
The Different Types Of Improvement Initiatives?*
1. Irrational Methods = these are methods that are intuitive and emotional, they may result from an
immediate need for cost reduction and stem from a short-term viewpoint
2. Rational Methods = these are structured and systematic methods
*What Are The Four Crucial Features Of Successful Implementation Activities?*
1. Internal Leadership = senior management must provide direction and commit resources to the
implementation
2. Inspections = ongoing implementation must be monitored and measured
3. Executive Support = executive management must be visibly supportive of the initiative
4. Internal Process Ownership = the individuals most deeply involved with process management must be
committed to the need for process improvement
What Is "Business Process Reengineering"?
What Is The Difference Between Business Process Reengineering and Business Process Management? -
ANSWERS*What Is "Business Process Reengineering"?*
This refers to the techniques to help organizations rethink how work is done to dramatically improve
customer satisfaction and service, cut costs of operations, and enhance competitiveness. Management is
going to "wipe the slate clean" and start from the ground up
, *What Is The Difference Between Business Process Reengineering and Business Process Management?*
Reengineering seeks radical change while management seeks incremental change
What Is Just-In-Time Management (JIT)?
What Is The Underlying Concept Of JIT? - ANSWERS*What Is Just-In-Time Management (JIT)?*
This is management that anticipates achievement of efficiency by scheduling the deployment of
resources just-in-time to meet customer or production requirements
*What Is The Underlying Concept Of JIT?*
Inventory does not add value and the maintenance of on hand inventory just produces wasteful costs
What Is Total Quality Management? (TQM)
What Are The Key Factors Of Total Quality Management? (7)
Is Quality An Achievement In TQM?
What Is A Quality Circle? - ANSWERS*What Is Total Quality Management?*
This represents an organizational commitment to customer-focused performance that emphasizes
quality and continuous improvement with seven critical factors
*What Are The Key Factors Of Total Quality Management?*
1. Customer Focus = each function of the corporation exists to satisfy customers
2. Continuous Improvement
3. Workforce Involvement = they take a team approach
4. Top Management Support = top management must actively describe and demonstrate support for the
quality mission of the organization
5. Objective Measures = measures of quality must be unambiguous clearly communicated and
consistently reported
6. Timely Recognition = acknowledgement of TQM achievements must occur to encourage the ongoing
involvement of the workforce
7. Ongoing Training
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