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The average American company is at what sigma level? correct answers 4
What company used statistical tools to identify and eliminate variation? correct answers Motorola
A statistical term that refers to the standard deviation process about it's mean. correct answers Sigma
In a normally dis...
ASQ CSSBB: Enterprise wide Deployment || with 100%
Error-free Solutions.
The average American company is at what sigma level? correct answers 4
What company used statistical tools to identify and eliminate variation? correct answers
Motorola
A statistical term that refers to the standard deviation process about it's mean. correct answers
Sigma
In a normally distributed process, what percent of measurements will fall within +/- 3.0 sigma
and what percent will fall within +/- 4.5 sigma? correct answers 99.73%; 99.99966%
PPM for 6 sigma level correct answers 3.4 ppm
PPM for 5 sigma level correct answers 233 ppm
PPM for 4 sigma level correct answers 6,210 ppm
PPM for 3 sigma level correct answers 66,810 ppm
PPM for 2 sigma level correct answers 308,770ppm
PPM for 1 sigma level correct answers 697,672 ppm
DMAIC stands for what? correct answers Define, Measure, Analyze, Improve, Control
8 elements of six sigma breakthrough strategy (Harry) correct answers Recognize, Define,
Measure, Analyze, Improve, Control, Standardize, Integrate (R DMAIC SI)
Average black elt project will save about how many dollars? (Harry) correct answers $175,000
How many projects per year, per black belt? correct answers 5-6
The ratio one black belt per employees correct answers 1:100
What percent can one black belt per 100 employees can provide in cost reduction per year?
correct answers 6%
Who believed that quality was a significant part of the company and senior managers must take
charge of it? correct answers Crosby
Who believed the quality professional must become more knowledgeable and communicative
about the business? correct answers Crosby
,Who stated that "Quality is conformance to requirements"? correct answers Crosby
Crosby's four absolutes of quality management: correct answers 1. Conformance to requirement
2. Comes from prevention
3. Performance standard is zero defects
4. Measurement is the price of nonconformance
Who created the 14 step approach to quality improvement? correct answers Crosby
Who was considered the founder of the third wave of the industrial revolution? correct answers
Deming
Who was a national folk hero in Japan and was famous for his 14 obligations of top management
and 7 deadly diseases? correct answers Deming
Deming believed that (%) management system causes versus (%) special causes. correct answers
94%; 6%
Deming's chain reaction correct answers Improve quality --> Decrease costs --> Productivity
improves --> Capture market with better qaulity and price --> Stay in business --> Provide jobs
Who was associated with GE for 26 years and was credited for establishing the concept of "total
quality control"? correct answers Feigenbaum
TQC philosophy maintains that all areas of the company must be involved in what? correct
answers quality effort
What type of people are generally affected by quality effort? correct answers shop floor
Who believed that "Quality does not travel under an exclusive foreign passport"? correct answers
Feigenbaum
Who believes we should move away from "If it breaks, we'll service it" mentality, to a "No
defects, no problems" mentality? correct answers Feigenbaum
Who was involved with the quality movement in its earliest beginning and called the Japanese
method the companywide quality control (CWQC)? correct answers Ishikawa
Who must be acknowledged to contribute to the success of the company through suggestions,
creativity, and worthwhile ideas? correct answers The worker
What approach does the "quality circle" concept represent? correct answers Bottom-up
What are "quality circles"? correct answers study groups formed by workers to study quality
concepts and solve problems on a continuous basis.
, What does "sectionalism" refer to? correct answers The separation of departments.
Who was the father of Japaneses quality control efforts and had the fishbone diagram named in
his honor? correct answers Ishikawa
Juran marked Japan's use of QC as _______, rather than a ______, technique? correct answers
management; specialist
Who believed that quality improvements need to be made by the thousands, year after year, for a
company to become a quality leader? correct answers Juran
According to Juran's basics for success, who must commit to time and resources for success?
correct answers Top management
According to Juran's basics for success, specific quality improvement goals must be in what
plan? correct answers The business plan
According toJuran's basics for success, the responsibility for improvements must be assigned to
whom? correct answers Individuals
According to Juran's basics for success, people must be for what two things? correct answers
quality management; improvment
What does the Juran (Quality) Trilogy involve? correct answers 1. Quality planning
2. Quality control
3. Quality improvement
Juran sees his quality trilogy as what? correct answers The keys to success
What is used to create the process that will enable one to meet the desired goals? (Juan trilogy)
correct answers Quality planning
The concept of what is used to monitor and adjust the process? (Juran trilogy) correct answers
Quality control
What activities will reduce the chronic losses and move the process to a better and improved
state of control and that's the "last word"? (Juran trilogy) correct answers Quality improvement
In 1942, Shewart framed Bell Telephone's problem into what two terms of variation? correct
answers assignable cause; chance cause
Who introduced the control chart as the tool for distinguishing between the terms of "assignable
cause" and "chance cause" variation? correct answers Shewhart
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