100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
ASQ: CQIA exam || All Questions Answered Correctly. $11.49
Add to cart
Quickly navigate to
Preview
  2.  
  3. ASQ: CQIA
  4.  
  5. ASQ: CQIA

Exam (elaborations)

ASQ: CQIA exam || All Questions Answered Correctly.
 0 purchase
  • Course
  • ASQ: CQIA
  • Institution
  • ASQ: CQIA

External Suppliers correct answers Reduced costs in inspections may result from a quality organization's established partnership with EXTERNAL SUPPLIERS Must be (Kano model) correct answers Example: interest rates go down, the number of mortgage loans obtained goes up. Feigenbaum's 4 deadly s...

[Show more]

Preview 2 out of 9  pages

Document information

  • August 11, 2024
  • 9
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

Written for

  • ASQ: CQIA
  • ASQ: CQIA

Seller

avatar-seller
FullyFocus

Reviews received

Content preview

ASQ: CQIA exam || All Questions Answered Correctly.
External Suppliers correct answers Reduced costs in inspections may result from a quality
organization's established partnership with EXTERNAL SUPPLIERS

Must be (Kano model) correct answers Example: interest rates go down, the number of mortgage
loans obtained goes up.

Feigenbaum's 4 deadly sins correct answers Producing overseas, Confining quality to the factory,
Wishful thinking, hot house quality

3 phases of organizational planning correct answers Strategic planning, tactical planning,
operational planning

Storming correct answers A period of high emotionality and tension among team members (Ex:
Team expectations tend to be clarified and further elaborated and attention begins to shift toward
obstacles standing in the way of team goals)

Feigenbaum's categories of quality costs correct answers Appraisal, Internal and external
failures, Prevention

Juran's trilogy correct answers Quality planning, quality control, quality improvement

DMAIC: Measure stage correct answers Baseline data is obtained on current process
performance and the variables that impact that performance

Design of experiments correct answers A Six Sigma method that allows for a great deal of
information to be analyzed with a minimum number of experiments

Histogram: vertical axis correct answers Frequency of occurrence

PFMEA (Process Failure Mode Effects Analysis) correct answers Allows an organization to
eliminate or control the potential for critical process failures in a system

Crosby steps correct answers Management commitment, education and training, measurements,
cost of quality, quality awareness, corrective action, zero defects, goat setting, recognition

Quality improvement correct answers Actions to change the performance of a process

Team leader correct answers Responsible for communication with management and keeping
project on budget

Champion correct answers Responsible for getting management to support the team activities

Prevention costs correct answers Cost of Poor quality aimed toward reducing number of defects
generated by a process; associated with planned process improvement implementation

, 7 Quality tools = Who? correct answers Kaoru Ishikawa

Enterprise risk example correct answers Example: Legal action

Staffing the team = who? correct answers Team leader

Crosby's 4 absolutes correct answers 1. Conformance to requirements is the only definition of
quality 2. What causes quality is prevention, not appraisal 3. Zero defects is the only acceptable
performance standard 4. The price of nonconformance is how quality should be measured

Attribute Control Chart correct answers Example: attribute p-Chart where a percentage is taken
based on the observed results

Control charts correct answers Shows performance of a process over time to perform within
determined performance limits

Pareto chart correct answers Used to compare many errors to a total effect

Process reengineering correct answers Phase that calls for complete redesign of a process
without having to define the current process

Ishikawa diagrams correct answers Used to organize and display the interrelationships of various
theories of the root cause of a problem

Employee Benefit of quality correct answers Result from use of quality tools and methods in
organization to improve quality of products and services; high level of personal satisfaction

Scatter diagram correct answers Plots two variables in a single graphic to show whether or not a
correlation relationship exists not that one variable may or may not be causing to other

Histogram: Skewed distribution correct answers Distribution has shifted off target in one
direction

Control Chart correct answers Shows the capability of a process over time to perform within
determined performance limits. To ensure process an meet customer specification, control limits
must be inside specification limits.

Commodity performance index correct answers Used when there is no past performance history

Little q correct answers Technological matters; ex: operator at process level is focused on
technological matters

The American Customer Satisfaction Index (ACSI) correct answers Domestic and international
economic indicator of customer satisfaction with the quality of goods and services available to
consumers world-wide

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller FullyFocus. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $11.49. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

69052 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 15 years now

Start selling
$11.49
  • (0)
Add to cart
Added