ACAA - answer Air Carrier Access Act - Federal government issued regulations (14
CFR Part 382) prohibiting discrimination by airlines on the basis of physical or mental
disability.
ADA - answer Americans with Disabilities Act - Federal law that, among other things,
prohibits air carriers from discriminating on the basis of disability.
AOA - answer Air Operations Area - Portion of an airport that has been designated to
have applicable security measures applied. Usually includes all aircraft movement
areas, loading ramp areas, safety areas, and adjacent areas not separated by adequate
security systems or procedures.
AOSSP - answer Aircraft Operator Standard Security Program - A TSA-approved
standard security program adhered to by commercial aircraft operators. A paper or
electronic version must be accessible during aircraft operations at all SkyWest stations.
ASC - answer Airport Security Coordinator - Serves as the airport operator's primary
and immediate contact for security-related activities and communications with TSA.
BST - answer Basic Station Training - Training required for all new hire customer
service employees.
CFR - answer Code of Federal Regulations - Compilation of regulations issued by
agencies of the U.S. government.
COMAIL - answer Company Mail - Company mail traveling space available in a
standard intra-office envelope. COMAIL includes Company correspondence, Marketing
and CS supplies, etc.
Deice - answer Process of removing all frozen contaminants from critical flight
surfaces of an aircraft.
EPA - answer Environmental Protection Agency - An independent federal agency
established to coordinate programs aimed at reducing pollution and protecting the
environment.
FAM - answer Federal Air Marshal - U.S. federal law enforcement officer under the
supervision of TSA. They protect passengers and crew and are trained to counter
hijackings onboard commercial aircraft.