Crosby's 4 absolutes of Quality Management - Correct Answer 1. Quality means conformance to
requirements
2. Quality comes from prevention
3. The quality performance standard is zero defects
4. Quality measurement is the price of nonconformance
Deming Contributed... - Correct Answer PDSA
Top management involvement
Concentration on system improvement
Constancy of purpose
, 14 Obligations of top management
7 deadly diseases that management must cure
Feigenbaum Contributed... - Correct Answer Total quality control/ management
Top management involvement
Generally given credit for establishing the concept of "total quality control"
Ishikawa Contributed... - Correct Answer 4M(5M) or cause-and-effect diagram
Company wide quality control (CWQC)
Next operation as customer
Fish-bone diagram (aka Ishikawa diagram, was named in his honor)
Juran Contributed... - Correct Answer Top management involvement
Quality trilogy (project improvement)
Quality cost measurements
Pareto analysis
Quality improvements need to improve at a revolutionary rate
Shewhart - Correct Answer Assignable cause vs. chance cause
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