Exam (elaborations)
Class D Water License - Texas questions and answers rated A+ 2024/2025
- Course
- Institution
Class D Water License - Texas questions and answers rated A+ 2024/2025
[Show more]
Seller
Follow
Content preview
Class D Water License - TexasOperators have a responsibility to provide drinking water that meets federal and state
standards. (true/false) - ANStrue
Water must be disinfected, delivered at inadequate pressure, and be ample in quantity.
(true/false) - ANSfalse (adequate pressure)
Utility employees should guard the water supply and facilities from contamination, public
tours, and even terrorism. (true/false) - ANSfalse (public tours)
The state requires bacteriological sample results be kept _____ years. - ANS5 years
The state requires chemical analysis be kept at least _____ years. - ANS10 years
EPA requires a water system to keep a copy of each consumer confidence report at least
_____
years. - ANS5 years
A public water system provides the public with piped water for human consumption, serves
at least _____ service connections, and regularly serves at least _____ individuals daily at
least _____
days out of the year. - ANS15 service connections
25 individuals
60 days out of the year
The water utility field affects everyone because _____. - ANSwater is essential to life and
health
The water utility employee should remember customers are entitled to _____ and _____. -
ANScourteous treatment and answers to questions about water
In Texas, water operator licensing is administered by the _____. - ANSTCEQ
All public water systems are required to employ licensed operators even if the system only
_____ treated water bought from another source. - ANSredistributes treated water
Public water systems include cities, municipal utility districts, rural water supply
corporations, mobile home parks, and _____. - ANScampgrounds
Examples of community water systems include ________.
a. municipalities
b. municipal utility districts
c. rural water supply corporations
d. mobile home parks
,e. all the above - ANSe. all of the above
A federal agency impacting the water utility industry is the _____. - ANSEPA
The most important federal law impacting the water utility industry is the _____. - ANSSafe
Drinking Water Act (PL93-523)
The four national safety and quality standards for drinking water covered in the Safe
Drinking Water Act are physical, chemical, ________ and radiological. - ANSbacteriological
The state agency that regulates drinking water in Texas and administers the federal Safe
Drinking Water Act is the ________. - ANSTCEQ
Water utility system personnel are required to notify the TCEQ of changes or alterations of
the system, a new facility to be built, and water supply ________. - ANShealth hazards
Some regional and local agencies impacting the water utility industry are municipal utility
districts, rural water supply corporations, drainage districts, ________, groundwater
conservation districts, and subsidence districts. - ANSriver authorities
Public relations (PR) is the relationship between YOU, the water utility employee, and the
_____. - ANScustomer
The keys to good customer relations are (1) everything the utility does is PR, (2) customers
are entitled to courteous treatment, (3) every employee is a PR person. (true/false) -
ANStrue
Meter readers are the persons with whom customers have the least contact. (true/false) -
ANSfalse (meter readers often have the most contact)
Meter readers can be ambassadors of goodwill. (true/false) - ANStrue
Maintenance crews can warn customers of service interruptions and provide signs and
barriers to protect the public. (true/false) - ANStrue
The plant operator is responsible for treating the water to assure it is safe to drink and use.
(true/false) - ANStrue
Water bills should be accurate, itemized, and neat, and payment should be optional.
(true/false) - ANSfalse (payment not optional)
All employees should be kept informed of utility plans and policies. (true/false) - ANStrue
Complaints should be treated as "griping" and investigated as a last priority. (true/false) -
ANSfalse
In small water systems the operator is often _____, _____ and _____. - ANSmeter reader,
repair crew and pump operator
, "Stuffers" sent to customers in billing statements may contain ________.
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above - ANSe. all of the above
Delinquent payment notices should be ________.
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed - ANSd. all listed
EPA requires community water systems to provide customers with a ________ report on the
system's water quality. - ANSyearly
If water quality reports are attractive and easy to ________, they can build goodwill and trust
with
the customer. - ANSunderstand
Good treatment of employees includes fair wages, benefits, and ________ working
conditions. - ANSsafe working conditions
Follow up with a phone call or ________ to make sure everything is satisfactory.
a. postcard
b. email
c. letter
d. a and b - ANSd. postcard or email
Listen to special requests and seek solutions to oblige the customer within ________. -
ANSutility policy
Treat customers as though another water utility across the street is competing for your
________. - ANScustomers
The molecular formula for water is _____. - ANSH2O
Water occurs in three forms: solid ice, liquid water, and water vapor.
(true/false) - ANStrue
The _____ is the natural exchange of water between the earth and the atmosphere. -
ANShydrologic cycle
Average water use depends on temperature, rainfall, cost, supply, and economic level.
(true/false) - ANStrue
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Qualityexam. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
72349 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now