CPI Crisis Intervention Test Questions and Answers (100% Pass)
Purpose and Philosophy of Nonviolent Crisis Intervention - ✔️✔️(CSSW) Care, Security,
Safety, and Welfare
Crisis Development Model Behavior and Approach - ✔️✔️(ADRT) 1. Anxiety - Be
supportive 2. Defensive - Directive Attempt to control situation 3. Risk Behavior -
Physical Intervention 4. Tension Reduction - Therapeutic Rapport
Integrated Experience - ✔️✔️Our behaviors impact behaviors of clients/students
Verbal Escalation Continuum Behaviors - ✔️✔️1. Information Seeking Questions - Give a
rational response. 2. Challenging Question - Downplay the challenge. Stick to topic. Set
limits 3. Refusal - Set limits 4. Release - Allow venting. If possible, remove the
audience. 5. Intimidation - Take all threats seriously. Seek Assistance. 6. Tension
Reduction - Give a rational response.
Decision Making Matrix - Aids in Determining risk (likelihood, severity, and risk) -
✔️✔️Tool to help you assess risk regarding physical behavior
Decision Making Matrix is used across other ways than Postvention. - ✔️✔️True
Nonviolent Crisis Intervention - ✔️✔️Use only as a last resort and when others safety and
child's safety is at risk. Harming to self and others.
Coping Model - ✔️✔️C-Control O-Orient P-Patterns I-Investigate N-Negotiate G-Give
C - Control - ✔️✔️Ensure that emotional and physical control is regained
O-Orient - ✔️✔️Orient yourself to the basic facts
P-Patterns - ✔️✔️Look for patterns or triggers to the behavior
I - Investigate - ✔️✔️Investigate alternatives to the behavior
N - Negotiate - ✔️✔️Negotiate future approaches, expectations, and behavior
Tension Reduction - ✔️✔️Decrease in physical and emotional energy - shutdown, sleep, I
am sorry
Therapeutic Rapport - ✔️✔️Reestablish communication - tomorrow is a new day
Non Verbal Communications - ✔️✔️Proxemics, Kinesics, and Haptics
Proximics - ✔️✔️Personal Space - An area around the body 1-5 - 3 feet in range.
Extension to self. - Communicates respect, Non-Threatening, Maintains Safety
Kinesics - ✔️✔️Nonverbal behavior that communicates - Posture, movement, position -
Consider where you are in relation, How you hold your body.
Haptics - ✔️✔️Communication through touch - Consider position, posture, and proximity
Paraverbal communication - ✔️✔️Vocal part of speech excluding actual words - 3
components are Tone-Quality and Pitch, Volume-Loudness and Intensity, Cadence -
Rhythm and rate of Speech
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