CPI Study Guide with Complete Solutions (100% Pass)
Crisis Development Model - ✔️✔️(1) Anxiety ------> Supportive
(2) Defensive ------> Directive
(3) Risk Behavior ------> Safety Intervention
(4) Tension Reduction ------> Therapeutic Rapport
What is the value of learning the four levels and corresponding staff attitudes? -
✔️✔️Identify behaviors that indicate an escalation of behavior and learn appropriate staff
responses and approaches.
Complete the verbal escalation continuum. - ✔️✔️1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension Reduction
Describe three reasons you should use the supportive stance - ✔️✔️- communicates
respect
- appears non threatening
- maximizes safety
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