Staff role in Tension Reduction - ✔️✔️Therapeutic Rapport - re-establish communications
with individual who is experiencing tension reduction.
Proxemics - ✔️✔️Personal Space - Area surrounding the body that is considered an
extension of self. usually 1.5 - 3 feet. Factors include gender, size, relationship, past
history, etc
Kinesics - ✔️✔️Body Language such as facial expressions, gesture, movements, etc.
Haptics - ✔️✔️Communicating through touch
Supportive Stance - ✔️✔️-Communicates respect
-nonthreatening
-maintains safety
3 - P's - ✔️✔️Position-where we are in relation to others
Posture - how we hold and move our body
Proximity - distance between individuals
Paraverbal communication - ✔️✔️The vocal part of speech excluding the actual words
-tone - inflections and emotions
-volume - loudness and softness
-cadence - rate and rhythm
Verbal Escalation Continuum - ✔️✔️5 steps of verbal and nonverbal defensive behavior
and staff responses.
1) Questioning
2) Refusal
3) Release
4) Intimidation
2
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