CPI Training Exam Practice Questions and Answers (100% Pass)
all behavior is a form of communication - ✔️✔️True
The Directive Staff approach is a response to which Crisis Development Model behavior
level? - ✔️✔️Defensive
When a person is in a tension reduction, what is an appropriate response? - ✔️✔️Re-
establish the relationship
Which of the following statements best describes rational detachment? - ✔️✔️Remain
professional by managing your own behavior and attitude
Precipitation factors are underlying reasons for behavior - ✔️✔️True
You can influence the crisis by controlling another persons attitude. - ✔️✔️False
What is something to keep in mind when listening with empathy? - ✔️✔️Give your
undivided attention
The Supportive Stance is managing your position, posture, and proximity in relation to
the person in crisis - ✔️✔️True
Nonverbal communication includes which of the following? - ✔️✔️Body Language
When a person asks a question you perceive as challenging (such as "Who do you
think you are?) the recommended response would be to_____ - ✔️✔️Downplay the
challenge
Important points for limit settings are: - ✔️✔️Being respectful, simple, and reasonable
The verbal escalation continuum is an expansion of which behavior level of the crisis
development model? - ✔️✔️Defensive
Removing potential hazards in your environment can improve safety - ✔️✔️True
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