ASAP PACE EXAM QUESTIONS AND CORRECT
ANSWERS|ACCURATE ACTUAL EXAM WITH FREQUENTLY
TESTED QUESTIONS AND STUDY GUIDE| GUARANTEED
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Direct people are - CORRECT ANSWER More forceful, extroverted, fast paced. They can be
spontaneous, competitive, and intense.
Best way to communicate with a Director Communicator - CORRECT ANSWER Support their
goals
Business-like relationship
Use facts
Be precise, efficient, well organized
Recommend alternate actions with brief supporting analysis
Get to the point quickly
Stress competitive results & growth opportunities
As a direct communicator, - CORRECT ANSWER project a more relaxed image by pacing
yourself
be more open, patient, listener
develop patience, sensitivity, empathy
genuinely complement others
Act less hastily, more cautiously
Identify with the group
The Socializer Communicator is - CORRECT ANSWER direct and open
Best way to support a socializer communicator - CORRECT ANSWER Support their opinions,
ideas, & dreams when possible
Be upbeat, stimulating, fast paced
Tolerate digressions, don't hurry
Don't argue-you won't win
Be enthusiastic, spontaneous,, casual
Explain how action can enhance their image and visibility
Spare them the details
As a Socializer communicator, - CORRECT ANSWER Control time & Emotions
be more objective
Follow up on promises/tasks
Concetrate on the job at hand
Try to more logical
Spend time checking, specifying, & organizing
,The Relator Communicator is - CORRECT ANSWER Indirect & Open
Best way to communicate with a Relator Communicator - CORRECT ANSWER Genial team
players who like stability more than risk who care greatly about relationships with others
Support by showing personal interest
Assume they take things personally
Allow them to trust you
Discuss feelings, not facts when you disagree
Move slower, informal but steady manner
Actively Listen
Assure risk will be minimized of handled as reasonably as possible
As a relator communicator, - CORRECT ANSWER say no occasionally
take risks
delegate to others
accept logical changes
verbalize feelings to appropriate people
Finish tasks without over-sensitivity to others' feelings
The thinker communicator is - CORRECT ANSWER Indirect and guarded
Best way to communicate with a Thinker Communicator - CORRECT ANSWER Support their
organized, thoughtful approach when possible
Show commitment through actions, not just words
Be detailed, accurate, logical
List advantages & disadvantages
Provide solid, tangible evidence
Adhere to procedures
Assure decisions are good
As a Thinker Communicator - CORRECT ANSWER Openly show concern or appreciation of
others
Initiate new projects
Use policies as guides, not laws
Collaborate by seeking common ground
Occasionally try shortcuts/time savers
Make timely decisions
Convergent thinking - CORRECT ANSWER Relies on reason and logic to find the one best
answer to a question
Divergent thinking - CORRECT ANSWER Focuses on producing a broad variety of ideas
Levels of Communication - CORRECT ANSWER 1. Casual
2. Critical
3. Crucial
,Crucial Communication Components - CORRECT ANSWER Opposing opinions, high stakes,
strong emotions
Communication Cycle - CORRECT ANSWER Sender > Message > Receiver
Main 3 Components of Communication - CORRECT ANSWER 1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - CORRECT ANSWER 10%
Tone of Voice (% of meaning) - CORRECT ANSWER 35%
Body Language (% of meaning) - CORRECT ANSWER 55%
Tone of Voice Elements - CORRECT ANSWER Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements - CORRECT ANSWER Eye Contact, Facial Expression, Positioning,
Gestures
Context Elements - CORRECT ANSWER Place, People, Purpose
Non-Verbal Listening Skills - CORRECT ANSWER Don't interrupt, remove distractions, nod,
mirror the communicator, take notes
Verbal Listening Skills - CORRECT ANSWER Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - CORRECT ANSWER 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - CORRECT ANSWER Personal Competence, Social
Competence
Personal Competence (EQ) Elements - CORRECT ANSWER Self-Awareness, Self-
Management
Social Competence (EQ) Elements - CORRECT ANSWER Social Awareness, Relationship
Management
Self-Awareness (EQ) - CORRECT ANSWER Understand your own emotions
Self-Management (EQ) - CORRECT ANSWER Managing your own emotions and behaviors
Social Awareness (EQ) - CORRECT ANSWER Identify and understand the emotions of others
, Relationship Management (EQ) - CORRECT ANSWER Manage interactions with others
successfully
Prescriptive Feedback - CORRECT ANSWER Offer a solution for the problem - what they can
do different next time
Descriptive Feedback - CORRECT ANSWER State what didn't work and why - no judgement,
stick to the facts
Receiving Positive Feedback - CORRECT ANSWER Accept it, show gratitude, make note
Receiving Negative Feedback - CORRECT ANSWER Listen, clarify, manage emotions
Constructive Conflict - CORRECT ANSWER Can lead to better decisions, more creative
problem solving and stronger relationships
Destructive Conflict - CORRECT ANSWER Creates negative outcomes - broken relationships,
decreased productivity and harms reputations
Handling Gossip - CORRECT ANSWER Silence is implicit agreement and acceptance - don't
stay silent, counter with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) - CORRECT ANSWER 1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) - CORRECT ANSWER People follow because they have to
Permission Leadership - 2 (Relationships) - CORRECT ANSWER People follow because they
want to
Production Leadership - 3 (Results) - CORRECT ANSWER People follow because of what
you've done for the organization
People Development Leadership - 4 (Reproduction) - CORRECT ANSWER People follow
because of what you've done for them
Pinnacle Leadership - 5 (Respect) - CORRECT ANSWER People follow because of who you
are and what you represent
Negotiation - CORRECT ANSWER Discussion aimed at reaching an agreement
Collaboration - CORRECT ANSWER Ability to work jointly with others to achieve a goal
