EMPLOYEE PERCEPTIONS OF THE VALUE PROPOSITION OF EMPLOYEE ASSISTANCE PROGRAMMES (EAPs) IN ADDRESSING ABSENTEEISM AT GUD HOLDINGS
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THEORIES IN THE CONTEXT OF EAP
Since the 1960s, Systems Theory has inspired and procreated theory and research
development in organisational studies, according to Chih-Hui and Sapphire (2017:1).
Furthermore, Organisational linkages and interdependence amongst system
components, as well as organ...
EMPLOYEE PERCEPTIONS OF THE VALUE PROPOSITION
OF EMPLOYEE ASSISTANCE PROGRAMMES (EAPs) IN
ADDRESSING ABSENTEEISM AT GUD HOLDINGS (PTY) LTD
Submitted in fulfilment of the requirements of the
degree of Master of Management Sciences
Specialising in
Human Resources
in the
Faculty of Management Sciences
at the Durban University of Technology
BERTHA MANVELA DASILVA OLUMENE
April 2023
Supervisor: Dr Pauline Ngo Henha /Eyono
, ABSTRACT
The aim of this study is to analyse the perceptions of employees of the value
proposition of EAPs in addressing Absenteeism at GUD Holdings (Pty) Ltd. GUD
Holdings (Pty) Ltd does not have a formal Employee Assistance Programme (EAP) in
place to provide support to employees who may have personal problems. Hence, an
EAP might be beneficial to GUD Holdings (Pty) Ltd in reducing absenteeism and
improving performance. This has resulted in motivation for the study. Furthermore,
one of the objectives of this study was to explore the perceived causes of absenteeism
at GUD Holdings. The research design adopted a quantitative approach using a
questionnaire. Of the 260 questionnaires issued, 251 were returned, 1 of which was
not completed, which made the response rate 96.5%. Data was analysed using the
computerised Statistical Programme for the Social Sciences (SPSS version 27 for
Windows).
This study concluded with the findings that emerged from the research. The findings
revealed that there is a great need for an EAP at GUD Holdings. However, employees’
knowledge and awareness of the EAP indicated that they understood the value of the
Employee Assistance Programmes. This study revealed that employees at GUD
Holdings are struggling with several personal problems, which are causing
absenteeism. EAPs have demonstrated the capability to improve various outcome
measures. Based on the findings, the implementation of EAP resources was
recommended for GUD Holdings. Another recommendation to the management of
GUD Holdings highlights the speedy implementation of an EAP based on high
absenteeism levels and the findings which revealed that respondents showed interest
in the Programme.
i
,
, DEDICATION
I dedicate my dissertation to my late mother, who passed away just before my
submission was due, for being there for me throughout the entire master’s programme,
offering me words of encouragement, prayer and unwavering support.
iii
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