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NUR168 UNIT 1 EXAM
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NUR168 UNIT 1 EXAMMessage: Communication product from the source.
Channel of Communication
Auditory, visual and kinesthetic
Receiver (decoder).
Translates and interprets the message received.
Two modes of communication
Verbal and nonverbal.
Verbal communication.
depends on the knowledge of words.
Nonverbal Communication
facial expressions, gestures, eye contact, and touch.
Space, time, boundaries.
Body movement, posture, and gait
General physical appearance and manner of dressing/grooming
Sounds: moaning, crying, gasping, sighing.
Intrapersonal
,Self-talk or communication within a person
Interpersonal
Occurs between two or more people with the intent to exchange communications.
Characteristics of Effective and Ineffective Groups
Group Identity
Cohesiveness
Patterns of interactions
Decision making
Responsibility
Leadership Power
Factors influencing communication:
Developmental level.
Sociocultural disparities
Roles and duties
Space and Territoriality
Physical, mental, and emotional states
Values
Environment
, Therapeutic relationship
Creates an environment that encourages participants to work together to achieve
common goals.
Built to meet the patient's demands.
What elements define the therapeutic nurse-patient relationship?
A caring, person-centered partnership.
Dynamic; both parties are involved.
purposeful and time-limited
The individual offering the service is professionally accountable for the outcomes.
Goals are set collaboratively and described in terms of the patient's needs.
Three stages of the therapeutic relationship
1. Orientation Phase
2. Working phase.
3. Termination phase
What are some good ways to create rapport?
Specific objectives, pleasant atmosphere, seclusion, secrecy, patient vs. task focus,
utilizing nursing observations, appropriate pacing
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