UHC Ethics And Compliance Section For Certification Exam Questions with Correct Verified Solutions 100% Guaranteed Pass
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UHC ethics and compliance
Institution
UHC Ethics And Compliance
UHC Ethics And Compliance Section For Certification Exam Questions with Correct Verified Solutions 100% Guaranteed PassUHC Ethics And Compliance Section For Certification Exam Questions with Correct Verified Solutions 100% Guaranteed PassUHC Ethics And Compliance Section For Certification Exam Ques...
UHC Ethics And Compliance Section
For Certification Exam Questions
with Correct Verified Solutions 100%
Guaranteed Pass
1. _____ are permitted to return phone calls or emails received from
a referred individual - ANS ✔agents
2. A customer with original medicare may enroll in a MA plan,
during which time? - ANS ✔SEP's
3. A member may disenroll from their MA plan and return to
original medicare during which time - ANS ✔SEP's
4. A member of one MA plan may enroll in a different MA plan
during which time? - ANS ✔SEP's
5. a person assisting, including an agent cannot sign the
enrollment application on behalf of the - ANS ✔consumer.
only the consumer, POA, or authorized representative can sign the
enrollment application
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6. A required disclosure that must be read and acknowledged by
the consumer at the time of enrollment - ANS ✔statement of
understanding
7. a SOA is required from each Medicare eligible consumer present
at any face to face or telephonic marketing appointment to
discuss MA and or PDP plans including____ - ANS ✔authorised
legal representatives and each spouse ( if a married couple is
present)
8. AEP can be used with - ANS ✔Medicare open enrollment
9. Agents are not ______to target marketing to any carriers ( UHC or
another) MA/MA-PD members to entice or encourage them to
use the MA OEP election code to make a plan____ - ANS ✔change
10. agents can offer promotional gifts to attendees of any
event type as long as such gifts are of nominal retail value.
nominal value is any item _____ or less - ANS ✔$15 or less
11. agents may serve light refreshments providing the items
cannot be combined to equal a - ANS ✔meal.
12. Agents must clearly state the overall star rating, inc LPI for
___plan they present to the consumer and indicate that
additional information on the star ratings can be found in the
enrollment guide/ medicare.gov - ANS ✔each plan
13. Agents who are not qualified to sell the product will not
be? - ANS ✔compensated and may receive corrective and or
disciplinary action up to an including termination
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14. agents who telephone a consumer in response to a BRC
that has specific products documented on the card, may only ____
- ANS ✔discuss the products that were indicated within the BRC
15. Approval is required for? - ANS ✔1) ALL medicare
marketing materials or
2) ANY material that mentions a plan sponsor ( such as " united health
care") one of its affiliated plans or displays any logos
16. Are Med sup plans restricted by election periods? - ANS
✔no they’re not.
consumers with original medicare may enroll/disenroll from med sups at
any time, provided they meet the plans requirements
17. Are the educational events unbiased so that it doesn't steer
the consumer towards a specific plan or limited number of
plans? - ANS ✔yes
18. Are you required to disclose compensation? - ANS ✔no
19. because marketing appointments are not formal and
informal marketing sales events, they're not reported to who? -
ANS ✔UHC or CMS. instead, agents must obtain a completed scope
of appointment prior to conducting the appointment.
20. BRC's are only intended to obtain permission to contact -
ANS ✔it does not satisfy the SOA requirement
UHC ethics and compliance
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