What characteristics do you see in a therapeutic relationship?
Honesty, authenticity, and trust
Interpersonal communication.
The interchange of thoughts, feelings, and opinions among two or more persons
Intrapersonal Communication
communicate with oneself
nonverbal communication
Body language, eye contact, looks, and facial emotions are utilized to convey
information.
Organizational communication
Individuals and groups work together to attain defined goals through
communication.
,Small group communication.
Communication occurs within small groups of two or more persons.
Verbal communication
Communication through written or spoken words.
Touch in establishing a therapeutic relationship.
Despite its uniqueness, touch is regarded as one of the most powerful nonverbal
ways to transmit emotions such as comfort, love, affection, security, rage,
frustration, aggression, excitement, and many more.
visual
sight: perceiving visual stimuli
Observation- evaluating a visual stimulus by taking notice of nonverbal
amplification.
Perception: attaching meaning to a visual event.
Auditory
Hearing means receiving an audio signal.
Listening is becoming aware of the underlying messages and sensations that follow
auditory phenomena.
Kinesthetic
Procedural touch: completing nursing procedures and techniques.
Caring touch conveys emotional comfort.
,Assess your personal opinions about people from different cultures.
-Reflect on your ideas and past experiences.
-Set aside any views, biases, ideas, and attitudes that are judgmental and may
negatively impact care.
Evaluate communication variables from a cultural perspective.
· Determine the patient's ethnic identity and generation in the United States.
· Whenever feasible, consult with the patient for information.
· Consider cultural differences that may impact your interaction with the patient
and respond accordingly.
Plan care according to the communicated needs and cultural background.
· Understand the patient's cultural customs and beliefs.
· Encourage the patient to share their cultural perspectives on health, sickness, and
healthcare.
· Consider the patient's particular characteristics.
· Identify discrepancies between the patient's and your own understanding of health
and sickness.
· Communicate at the patient's level of function.
· Assess nurse efficacy and alter care plan as needed.
Adapt communication strategies to accommodate cultural needs.
· Watch for indicators of fear, worry, and perplexity in the patient.
, · Maintain a soothing tone in line with the patient's cultural orientation.
· Some cultural groups may find it offensive to discuss patients with others, which
might disrupt the nursing process.
Recognize that respect for the patient and their articulated needs is important to the
therapeutic partnership.
· Demonstrate respect by a gentle and attentive approach.
· Understand how listening is transmitted in the patient's culture.
· Apply suitable active listening strategies.
· Be open-minded, respectful, and interested in bridging cultural barriers.
Communicate in a non-threatening way
· Conduct the interview in a relaxed manner.
· Maintain appropriate social and cultural norms.
· Use generic inquiries to obtain information.
· Be patient with respondents who provide information that may not appear
relevant to the patient's health issue.
· Build a trusting relationship with the patient by actively listening, taking time, and
providing complete attention.
Use validation strategies in communication.
· Pay attention to unclear input from patients.
· Do not presume that meaning is interpreted accurately.
Be considerate of reluctance to discuss about sexual things.
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