FSE2080 Funeral Law Study Questions Lesson 2.3 Questions and Correct Answers
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Course
FSE 2080
Institution
FSE 2080
Brown & Davis Funeral Home uses an answering service for calls after 5 pm. Must the answering service give out price information? no, they can take a message and the funeral director can get back to the caller during normal business hours in a timely manner
Are there any services you can charge fo...
FSE2080 Funeral Law Study Questions
Lesson 2.3 Questions and Correct
Answers
Brown & Davis Funeral Home uses an answering service for calls after 5 pm. Must the
answering service give out price information? ✅no, they can take a message and the
funeral director can get back to the caller during normal business hours in a timely
manner
Are there any services you can charge for, even if the family does not want the service,
in order to get a service the family does want? If so, state which items can be required.
✅the basic service fee of the funeral director is the only fee on the gpl that may be
made non declinable in other words the funeral home can require a consumer to pay
this charge as a condition of obtaining a funeral.
Can the funeral home offer a package price for arrangements that include the
"traditional" funeral except the deceased will be cremated instead of buried? If the
funeral home can offer this package, can they charge less for this package then the
price would be if the items were purchased separately? ✅Yes they can charge less for
the combination than the component parts. Package pricing must be offered in addition
and not in lieu of.
When making arrangements with a family, the funeral director makes the following
statement: "As you will note, the prices for all of our services are listed in the General
Price List." She then points to the the GPL on the corner of the desk. If she does this
prior to any discussion of funeral goods and services, has she met the FTC
requirement? ✅No, it must be fully filled out so that the family has a list of all the prices
at the conclusion of the arrangements
Can the funeral director complete the Statement of Goods and Services after the family
leaves the funeral home provided the statement is given to the family at the visitation or
funeral? ✅No, you need to physically given the GPL to the customer for their retention
Brown & Davis Funeral Home does not offer limousines as part of their services. Must
they include Limousine on the GPL? ✅no you only need to write in what applies to
your funeral home each funeral home makes their own GPL.
A family at your funeral home selects Funeral Package A. This package includes Basic
services of FD and staff, Embalming and other prep, 1 night Visitation and a funeral the
next day, followed by Cremation. When completing the Statement of Goods and
Services, can you list only 1 price, that being the price for the package? Explain when
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