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BOMI - FM Fundamentals: Questions & Accurate Solutions
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BOMI - FM Fundamentals: Questions & Accurate Solutions
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BOMI - FM Fundamentals: Questions & AccurateSolutions
Quality assessment Right Ans - Facilities management responsibilities such
as evaluating the effectiveness of service, benchmarking, management of
audits, and development of innovative improvements
What professional aspect of facilities management distinguishes it from
related professions? Right Ans - coordination across traditionally separate
disciplinary lines
How can a facilities manager best improve worker productivity Right Ans -
improve the work environment
Three dimensions of quality Right Ans - input, process, and output
What percent of a company's capital assets does the average facilities
department manage? Right Ans - 25%
What do facilities managers engage in to anticipate and respond appropriately
to current and future business trends? Right Ans - strategic planning
Facilities management responsibilities such as evaluating the effectiveness of
service, benchmarking, management of audits, and development of innovative
improvements are all part of what function? Right Ans - quality assessment
What professional aspect of facilities management distinguishes it from
related professions? Right Ans - coordination across traditionally separate
disciplinary lines
What is the best way for a facilities manager to become more proactive and
avoid crisis management? Right Ans - participate in discussions of the
central management issues
How can a facilities manager best improve worker productivity? Right Ans
- improve the work environment
,According to TQM/CQI literature, what are the three dimensions of quality?
Right Ans - input, process, and output
What percent of a company's capital assets does the average facilities
department manage? Right Ans - 25 percent
What do facilities managers engage in to anticipate and respond appropriately
to current and future business trends? Right Ans - strategic planning
In most companies, how are facilities departments viewed? Right Ans - as
overhead
What is the most expensive element of most office and other white-collar
workplaces? Right Ans - people
How can facilities management successfully affect the corporate mission?
Right Ans - by linking asset planning to corporate goals
Define property management Right Ans - The process of maintaining and
creating value in real property consistent with the owner's objectives and in
compliance with the highest standard of professional ethics. In real estate, the
process of profitable operation and management of owned, leased, or
subleased real property for a building owner, developer, or land lord.
Define asset management Right Ans - Asset management: Maximizing
value to a portfolio of properties from acquisition to disposition within the
objectives defined by the owner. Asset management uses strategic planning,
investment analysis, and the positioning of a property in the market place.
Facility management, or inside-out view? Right Ans - The facility manager
looks from inside the business out to the external environment of economic
forces, the marketplace, corporate competition, etc., through the eyes of a
manager of a given business. A facility is a tool that enables the company to
survive and prosper in its external environment.
Real property, or outside-in view? Right Ans - A real estate organization
views the facility as a building, a commercial property designed to produce
revenue. The building does not support the real property business; it is the
business.
, What do all facilities management functions have aspects of? Right Ans -
strategy and tactics
What facilities activity usually produces the best overall financial and
qualitative performance? Right Ans - devising a good strategy
Define a program. Right Ans - any kind of work activities that the facilities
manager wants specifically to manage and track on an ongoing basis
Define a project. Right Ans - a set of tasks related to the achievement of a
specific objective
Behind personnel, what is the second largest expense on company ledgers?
Right Ans - facilities
What is situational analysis? Right Ans - capturing information about each
external element that can have an influence on the facilities department in the
coming year
What is the definition of a capitalized project? Right Ans - projects that
create assets with lasting value
What is the strategy that enables facilities managers to accommodate rapid
changes in space needs? Right Ans - lease management
What are some tactical activities associated with a strategic function? Right
Ans - construction project management; alteration, renovation, and workplace
installation; and workplace planning, allocation, and management
What are the two types of tactical activities? Right Ans - Processes and
procedures
What is the work reception center used for? Right Ans - it is the core of the
tactical facilities function and the place customers contact when they need a
facilities service
What defines a service request classified as project work? Right Ans - when
a service request involves multiple trades or skill, changes in the form or
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