orange theory sa onboarding study guide with complete solutions
mission - ✔️✔️our heartbeat is to deliver proven fitness results for a healthier world
vision - ✔️✔️is to be the trusted global leader of innovative heart rate based interval training
values - ✔️✔️we have integrity, passion, accountability, innovation and community
the 7 exceptional practices - ✔️✔️-know that everyone matters
-sweat the small stuff
-think globally
-be remarkable
-lead by example
-always be an orange ambassador
-pay your success forward
30 second pitch - ✔️✔️we offer full-body group workouts with options in-studio and out of the
studio that make it simple for you to get more life. we focus on heart-rate based training
guaranteed to produce results from the inside out. our workout is backed by science and
designed to super-charge your metabolism for more results. Tracked by technology, so you
can monitor your results in real-time. Each workout is inspired and led by certified coaches
to make sure you don't overtrain or undertrain.
basic membership - ✔️✔️4 sessions per 30 days (additional $18 if wants to add another class)
$79 a month
elite - ✔️✔️8 sessions per 30 days (additional $18 of wants to add another class) $119 a month
premier membership - ✔️✔️unlimited sessions $179 a month
6-month commitment - ✔️✔️a prospect can choose to lock themselves in for a 6 month
contract which would bring the price down $10
elite- $109 a month
premier- $169 a month
family add-on - ✔️✔️a prospect who lives in the same household with a current member, or
another prospect can have the price lowered $10 (one would pay full price the other would
get a discount)
elite- $109 a month
premier-$169 a month
corporate - ✔️✔️when 5 or more employees from the same company join, they all receive $10
off their membership price
elite- $109 a month
premier- $169 a month
packages - ✔️✔️packages are good for one-year. They do not renew, once the member uses all
of the sessions that is it, they are out
10 pack- $225
20 pack-$375
30 pack $499
intros - ✔️✔️any person registered for their first workout at our studio. In our systems this can
be identified as a green star
drop- ins - ✔️✔️a single session. This applies to anyone who does not currently hold a
membership or package. The rate of a drop at our studio is $28
cross regionals - ✔️✔️members of orange theory fitness just not at our locations. Each member
has a "home studio", whichever location a person originally signs up at. Members of
Orangetheory have access to any studio in the US
Late arrival to class - ✔️✔️we will hold a members pre-booked spot in class for only 5
minutes, once the class has begun. After the 5-minute mark, if a member from the waitlist
and is here on "standby" the spot will then go to them. there is also no entry into class after
10 minutes
class cancellation policy - ✔️✔️we have 8-hour class cancelation policy which applies to all
members booked in any class. If a member cancels a class outside the 8-hour window, there
is no penalty. If a member cancels within the 8-hour window they will be subject to a "late
cancel"
Basic and Elite Memberships- loose the class
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