What is the H in service with HEART? (FEF) - ANS Howdy
Friendly, Energetic, Fun
-greet table within 15-45 seconds
-flag with bev nap
-be sure table is set correctly
-offer drinks and apps
What is the E in service with HEART? (KPC/C) - ANS Engage
Knowledge, Passion, Care/Concern
-serve drinks
-offer menu assistance through the story
-use pivot points
-repeat order and describe steak temperature
What is the A in service with HEART? (PPA) - ANS Arrive
Proud, Present, Attentive
-deliver apps 6-8 min
-deliver salads 5 min
-deliver entrees 12-15 min
-2 min/2 bite check up
-auto refill until food is delivered, then ask
-pre-bus
What is the R in service with HEART? (KCR) - ANS Respond
Kind, Courteous, Respectful
-maintain table
-use responses like "right away," "absolutely," "my pleasure"
What is the T in service with HEART? (GMG) - ANS Thank
Genuine, Memorable, Grateful
-drop check
-don't rush
-show appreciation
What 2 steaks are on the T-Bone? - ANS filet and strip
Describe the boneless wings appetizer - ANS 8 oz of chicken served with bleu cheese and 5
celery sticks
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