Class notes
Lecture 3
- Course
- Institution
This is an elaboration of lecture 3 OB. With extra explanations of models and pictures.
[Show more]
Seller
Follow
jelena-k
Reviews received
Content preview
Lecture 3OB
Teams
Agenda
- Why are teams important?
- What is a team? What is a real team?
- Characteristics of effective teamwork
- How to improve team performance
Why teams?
- Team are everywhere
- Number of team increase
o 90% staff report that they work in a team
- Team is not the answer to everything
- However, important to understand teamwork (in order to get most of the
experience)
- Especially because not all teams are effective
o 92% of employees believe teams are important for organizational success,
only 23% believe their teams to be very effective
Why teams in health care?
- Syngergy (can’t reach something alone): 1+1=3
- Teamwork necessary to provide care
o Complex nature of medicine
o Increasing chronic disease and co-morbidity
o Specialization/task differentiation
o Combining technical and non-technical skills
o Providing 24h care
- Teams are keyplayers for optimization of time and resources
- Social appeal/desirable
West (2013)
- Effective teamwork:
o Reduced medical errors
o Increased patient safety
o Improved worker outcomes and reduced stress
o Related to patient mortality
o Leads to cost-effective care
o Lower staff absenteeism and turnover
o More effective use of resources
o Greater patient satisfaction
Urgency of teamwork
- Preventable harm
1
, o 76.000 patients – 30.000 preventable
- Permanent harm
o 10.000 patients – 6.000 preventable
- Costs
o 167 mill. per year
- Causes
o Complexity of treatment and organization
o Poor communication and teamwork (50-70% of adverse events)
What is a team?
It’s easy to miss something you’re not looking for. If you don’t have a clear picture of what a
team looks like, you might miss it too.
Teams take care of each other, work together for a common goal, different tasks,
dependency, helping each other.
Hundreds of different teams. Exact definition is not important, but similarities are:
- Limited group of people
- Common purpose/set of performance goals
- Mutually accountable/responsible
- Interdependence
“A team is a limited group of people, whose degree of interdependency varies in nature and
intensity, committed to shared and individual goals and mutually responsible for shared
goals.
What is a real team
- Romantic review on teams
- A real team, not in name only (just labelling it as such could even lead to worse
outcomes)
- It has:
o Clear team boundaries (should be clear who is part of the team etc)
o Team member stability
o Interdependency
- However, a real team is context based
- Difficulties in defining team membership:
o Multiple team membership (people are part of different teams, that’s why its
hard to say how many teams they’re part of)
o Inner and outer circle (inner circle – can relate to each other, outer –
unstable, different over time, people come and go)s
o Patient as team member (do we only focus on caregivers? Are patients and
family also a part of the team? Do patients want to be a part of this? Can they
be?)
Still, always have a critical view..
- A team is not the cure to every organizational problem:
o Is a team truly appropriate for the work being done?
o Are tasks done better and more efficient by individuals?
o Is teamwork cost-effective?
2
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller jelena-k. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $4.28. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
72042 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now