WGU C215 Operations Management with Verified Answers
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WGU C215 Operations Management
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WGU C215 Operations Management
WGU C215 Operations Management with Verified Answers
1. Fitness for use
2. 14 points for
quality improve-
ment
3. ISO 9000
4. checklist
Which definition is used for quality evaluates how well a
product performs its intended function?
-Statistical Quality Control Charts
-Fitness quality fo...
WGU C215 Operations Management with Verified Answers
1. Fitness for use Which definition is used for quality evaluates how well a
product performs its intended function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement
2. 14 points for Which total quality management (TQM) process was de-
quality improve- veloped to stress management's responsibility for quality?
ment
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement
3. ISO 9000 Which total quality management (TQM) process consists
of 13 published standards and guidelines?
-ISO 9002
-ISO 9001
-ISO 9000
-ISO 1400
4. checklist A company manufactures shoes using a quality manage-
ment system. The company needs to put a process in
place to measure any defects. The company would like to
measure the number of defects and observe the number
of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on
correcting this particular issue?
, WGU C215 Operations Management with Verified Answers
Which quality control tool should be used to monitor the
current status or end result of a process?
6. Review and rec- Which group of keywords or phrases describes the crucial
ommend prod- role that marketing plays in the total quality management
uct changes, sat- (TQM) process?
isfy customers
needs, open -Baseline for managing quality process; investment in pre-
communication ventative costs, budgeting
-Enhance competition, understand consumer prefer-
ences, maintain communication with operations
-Reward employees; motivate staff performance; manage
operations planned changes
-Review and recommend product changes, satisfy cus-
tomer needs; open communication
7. To satisfy cus- What is the common theme in total quality management
tomer needs (TQM) across all functions in an organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams
8. mean Which concept of variation measures the central tendency
of a set of data?
-Range
-Variable
-Mean
-Standard deviation
9. Equipment was What do assignable causes of variation indicate?
found out of con-
trol -Equipment was found to be out of control
, WGU C215 Operations Management with Verified Answers
-Human resources found an operator was at fault
-Out of control signals were found in the process
-A computer virus was found in the system
10. How close one Which continuous improvement method does Cpk mea-
is to a target sure?
and how consis-
tent one is with -What a process is capable of and how long it will take to
the average per- conclude
formance -How close one is to a target and how consistent one is
with the average performance
-Parts per million on the capability index
-The most common measurement process
11. people involve- What are two important aspects of Six Sigma?
ment
technical tools -People involvement
-Facility location
-Technical tools
-Job design
12. Screen patients Which strategy is used by some emergency rooms to
and fast-track overcome customer frustrations about long waiting times?
those with minor
ailments -See each patient in the order they arrived
-Screen patients and fast track minor ailments
-Screen and schedule follow up appts for serious injuries
-Screen and send the last 25 to another facility
13. Proximity to cus- Which two factors affect a service location decision?
tomers
Quality of life is- -Warehouse storage
sues -Proximity to customers
-Closeness to manufacturing facilities
-Quality of life issues
14. Proximity to cus- Which is a key factor of a location analysis for a service
tomers company?
-Best operation level
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