EPE 301 Final Exam
True or False:
Emotional intelligence is the ability to be aware of our own emotions and those of
others, in the moment, and use that information to manage and control others.
True
Choose the best answer.
a. Emotional intelligence is more about the past, looking backward to assess yourself;
while Social Intelligence is more about the future, figuring out the best way for you to get
along and have a favorable outcome.
b. Emotional Intelligence is more about the present, more closely related to emotions
and feelings; while Social Intelligence is more about the future, figuring out the best way
for you to get along and have a favorable outcome.
c. Emotional Intelligence is more about the future, looking for ways to have the most
favorable outcome; while Social Intelligence is more about the past and the present and
more closely related to emotions and feelings.
d. Emotional Intelligence is more about the present, more closely related to emotions
and feelings; while Social Intelligence is more about the past, looking backward to
assess yourself.
There are four premises in our approach to emotional intelligence. They are (select all
that apply):
a. General self-efficacy - the confidence in the ability to cope with the demands of our
job.
b. People can develop more emotional awareness and greater ability to manage their
emotions.
c. We are hard-wired to respond to the world emotionally first, and cognitively second.
d. All factors being equal, people with greater awareness of and control over their
emotions are more successful than people who discount their emotions.
e. Our emotions strongly influence our perceptions, beliefs, attitudes, and decisions.
f. Low EQ in the workplace is whey 59% of workers report they do not receive
recognition for the work they do well.
,g. Motivation is using our deepest preferences to move and guide us toward our goals,
to help us take initiative and strive to improve, and to persevere in the face of setbacks
and frustration.
True or false:
Exploring Emotional and Social Intelligence or ESI may be an important step for you in
improving your work and life satisfaction.
True
Daniel Goleman's EQ Competency Model describes five capabilities. Identify the items
listed below that are part of his competency model (select all that apply):
a. Self-Regulation
b. Sensitivity
c. Social Skills
d. High-Performance
e. Empathy
EQ is more than _________% of what enables "star performers" to develop into great
leaders.
a. 10%
b. 65%
c. 85%
d. 90%
There are six traits and characteristics of EQ that garner a greater ability to manage
emotions and tolerate stress. Identify the items listed below that are included in these 7
traits (select all that apply).
a. Motivation - Using our deepest preferences to move and guide us toward our goals,
to help us take initiative and strive to improve, and to persevere in the face of setbacks
and frustrations.
b. Conscientiousness - tendency to be diligent, hardworking, control impulses
c. General self-efficacy - confidence in the ability to cope with the demands of your job
d. Extraversion - personality trait that makes people more open and better at
establishing relationships with others
Choose the best answer. Behaviors associated with Low EQ include:
a. Difficulty listening, optimism, overly communicative, volunteering, and excluding
people from the work.
b. Stonewalling or refusing to see other's points of view, sharing, being empathetic,
being inflexible, and providing recognition.
,c. Having emotional outbursts, difficulty listening, becoming argumentative, blaming
others, and stonewalling or refusing to see other's points of view.
d. Cultivating new experiences, active listening, engaging employees, communicating,
volunteering, and sharing
Jorge is manager but is required to work closely with other managers in his day-to-day
tasks. He also grew up in culture that encouraged arguing - he who is loudest usually
wins. His background is in managing construction projects and his forceful blunt style
was appreciated, but has recently moved to a design firm, where the iterative nature of
the work requires more flexibility, team integration and negotiation than he is used too.
How would you encourage Jorge to build his EQ and fit in with his new team as they
build a new initiative?
a. Actively listen to all the input from his team and from the other managers he works
with regularly and ultimately agree to work in all their ideas, provided they are the ones
who draft the initiative, sign, and approve so that when it does not work out, he has
proof this was not his idea.
b. Impress his new team with his knowledge by lecturing his new team on all his great
successes and tell them the department will be adopting the strategies he is most
comfortable with immediately.
c. Actively listen to the ideas of others but come prepared with all the reasons those
ideas will not work and makes sure to let the people know in either direct or subtle ways
he disagrees with all those ideas and will only be supportive if directed to do so by his
management.
d. Create a working brainstorming session with representatives from the impacted
parties, ensure everyone's voice is heard and evaluate each idea on its merits as far as
efficiency and quality and have each representative approve the path forward only after
any fatal flaws or points of disagreement are negotiated.
True or false:
In a VUCA, volatile, uncertain, complex, and ambiguous world, EQ is everything and
employers ae placing more and more value on emotional intelligence for hiring and
promoting employees.
true
Self-awareness does not include:
a. Having a realistic assessment of our own abilities.
b. The competency of self-confidence.
c. Judging and punishing ourselves for our mistakes.
d. Knowing what we are feeling in the moment.
, True or false:
The more self-aware you are, the more in tune you become with your emotions and
reactions allowing you to self-manage your responses.
true
Someone with a greater sense of self-awareness does the following things (select all
that apply):
a. Constantly apologize to demonstrate they know they are flawed and not seem overly
assertive or aggressive.
b. Are able to observe self in situations, particularly difficult or stressful situations and
make choices in the moment.
c. Are able to focus on self and the other, moving between self and other with ease.
d. Values, honors, and trusts their own experience.
Neuroscience tells us the human brain is hard-wired for negativity. We scan our
environments about ___ times a second for threats.
a. 3
b. 5
c. 8
d. 2
What are the consequences of dampening our emotions?
a. You may dampen not only negative emotions but also emotions like love and joy.
b. Life can lose its flavor and you may find yourself emotionally flat.
c. You will protect yourself from negative emotions and have greater life satisfaction.
d. You will find that people like you more.
The biggest obstacle to increasing your self-awareness is the tendency to avoid the
discomfort that comes from seeing yourself as you really are - you must lean into
discomfort. Choose all the options that apply for leaning into discomfort.
a. Avoiding your feelings
b. Move toward the emotion, into it and eventually through it
c. Stop your colleague after a meeting and ask them to give you feedback on your
comments and behaviors
d. Don't be afraid of your emotional mistakes
You call your sister for a quick chat. You get along fine with your sister, but for some
reason the conversations usually end badly, even though you both love and respect one
another. You find yourself frustrated very easily and quickly with her even in the shortest
of conversations, and it is damaging your relationship the longer this continues.
