Module 00107: Basic Communication Skills
Anything that interferes with the message being heard or understood - ANS-In the study of
communication, noise is best defined as____________________.
Distant and unwilling to talk - ANS-Folding your arms in front of you may make it seem as if you
are________________.
Ask the speaker questions for clarification - ANS-If someone does not understand what a
speaker is saying, he or she should________________.
Take notes, ask questions, and repeat a summary of the instructions - ANS-When listening to
instructions, the best way for listeners to make sure they get all the information is
to______________.
Explain and simplify complex topics - ANS-An important attribute of an effective speaker is the
ability to _________________.
Construction drawings, code books, and installation manuals - ANS-Common documents that
construction professionals need to read on the job include _____________________.
Tables of content, indexes, and glossaries - ANS-Special features in books that help readers
locate information include______________.
Read the directions completely - ANS-When reading instructions or a series of steps, one
should _______________.
Follow an outline and incorporate your research - ANS-The rough draft of a document you are
writing should______________________.
Proofreading the work for accuracy - ANS-What is an important practice in writing to avoid
errors that can cost time and money?
The sender is not specific - ANS-Which of these is an example of communication noise?
Posture - ANS-All of these are barriers to listening except?
Active listening - ANS-_____________________________________ is the process that
involves respecting others, listening to what is being said, and understanding what is being said.
Textbook - ANS-An instructional document that contains info that a reader needs to know to
carry out a task or a series of tasks is called a(n)
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