Organizational Communication Final Exam
Personnel assigned specifically to link two units or organizations - ANS-Liaison Role
Short-term teams set up to deal with a specific problem or project - ANS-Task Force
Dedicated team formed on a permanent basis to deal with continuing problems -
ANS-Integrating Teams
Organizations that face tasks of high complexity that require them to constantly adjust and
coordinate the activities of a great many specialties and departments - ANS-Matrix Organization
Videoconferencing that delivers very high-quality video and audio, expensive and requires
specially outfitted rooms - ANS-Telepresence
Used to manage and link different organizational work processes - ANS-Work Integration
Technology
Link people by building a common knowledge base that they can draw on in their lonk -
ANS-Knowledge Management Systems
Effective approach for organizations facing high levels of uncertainty - ANS-Managerial Linking
Role
Depends on the number of cues the medium can carry the timeliness of feedback via the
medium, the use of natural language as opposed to numbers or other information, and the
degree to which the medium allows the message to be personalized - ANS-Media Richness
Evident in the way the media varies their ability to transmit core values of the organization and
the symbolic value that the medium itself comes to hold - ANS-Symbol-Carrying Capacity
Aggregates of organizations whose component units are assembled to meet a particular set of
demands - ANS-Network Organization
Either a central person or an organization who assembles and coordinates the network
organization - ANS-Broker
Organization that has no physical location (no building, campus or office), and exists across a
computer network instead - ANS-Virtual Organization
Collective organizations around specific economic philosophies that were designed to empower
small producers in the struggle against monopolies - ANS-Cooperative
, Organizations in which different units are allowed to choose and develop their own particular
organizational strategy and practices - ANS-Heterarchy
Links people and units through the common work they perform and enable contact and
communication - ANS-Integration System
Common means of specifying how two different organizations with work together; third class of
methods for integrating organizations - ANS-Contracts
Work integration system that enables units to know what other units are contributing to the
network and what earnings they are getting from it - ANS-Accounting Information System
Attempt to specify the key variables that determine the effectiveness of various organizational
structures - ANS-Contingency Theory
The processes through which the people who occupy positions at the top of hierarchies
dominate power who are located lower in them - ANS-Sovereign Power
Those institutions, organizations, groups and people outside the organization that affect it -
ANS-Environment
Activities necessary to transform organizational inputs into outputs - ANS-Task
Organizational control through self-surveillance and unobtrusive power - ANS-Disciplinary
Power
Gaining power through obtaining knowledge in communication - ANS-Empowerment
Overt, conscious level of power - ANS-Surface Structure of Power
Dimension of the surface structure of power that is composed of overt displays of power such as
threats, promises, negotiations, orders, coalitions and gag rules - ANS-Open Face of Power
Dimension of the surface structure of power that works by regulating public and private issues -
ANS-Hidden Face of Power
Operates below employees' conscious awareness - ANS-Deep Structure of Power
The ways in which power is exercised in organizations - ANS-Organizational Politics
Going beyond the call of duty through actions that almost always enhance one's image and
potential influence - ANS-Exemplification
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