Obtain a good job (employ-ability)- can you listen and effectively communicate with others?
Enhance the quality of your relationships- how do you manage conflicts?
Improve your physical and emotional health- non-communication leads to heart/blood problems
- ANS-Why study communication?
the process of acting on information - ANS-What is the definition of communication?
the process of making sense of the world around us using verbal and nonverbal messages -
ANS-What is the definition of human communication?
Making sense (understood)
Sharing sense (effective)
Creating meaning (ethical) - ANS-Communication is about:
A word, sound, gesture, or visual image that represents a thought, concept, objects, or
experience - ANS-Define symbols in relation to communication
The message should be understood- being understood as the communicator intended it to be
The message should achieve its intended effect
The message should be ethical (open-minded, polite) - ANS-What is communication
competence?
Action- one way message; you never know if the receiver got the right message
Interaction- receiver sends feedback
Transaction- communication; sending and receiving at the same time - ANS-Communication
models:
any communication that is carried out using some channel (social media or mobile device) other
than those used in face-to-face communication
Anonymity- not necessarily knowing who you talk to
Asynchronous- Out of sync; there may be a time delayed between when you send a message
and when it is received (texting)
Synchronous- real time and immediate feedback (face-to-face) - ANS-What is mediated
communication?
the originator of a thought or emotion who puts it into a code that can be understood by a
receiver - ANS-Source
, the person who decodes a message and attempts to make sense of what the source has
encoded - ANS-Receiver
written, spoken, and unspoken elements of communication to which people assign meaning -
ANS-Message
the pathway through which messages are sent - ANS-Channel
interference, either literal or psychological that hinders the accurate encoding or decoding of a
message - ANS-Noise
the response to a message - ANS-Feedback
the physical, historical, and psychological communication environment - ANS-Context
Inescapable (always communicating NO MATTER WHAT)
Irreversible (once its out there, no way to get it back)
Complicated (multiple scenarios, unknown communicating)
Emphasizes Content and Relationships (different inflections, new ideas, and explanations)
Governed Rules (behavior or constrictions, socially learned or thought) - ANS-Communication
Characteristics
1. Be aware of your communication with yourself and others
2. Effectively use and interpret verbal messages
3. Effectively use and interpret nonverbal messages
4. Listen and respond thoughtfully to others
5. Appropriately adapt message to others - ANS-5 Communication Principles for a Lifetime
The capacity to observe and reflect on one's own mental states - ANS-Self-Awareness
a unique human ability to develep and communicate a representation of oneself to others
through language - ANS-Symbolic Self-Awareness
1. Unconscious incompetence- we are unaware of our own incompetence. We don't know what
we don't know
2. Conscious incompetence- at this level, we become aware or conscious that we are not
competent; we know what we don't know
3. Conscious competence- we are aware that we know or can do something, but it has not yet
become an integrated skill or habit
4. Unconscious competence- at this level, skills become second nature. We know or can do
something but don't have to concentrate to be able to act on that knowledge or draw on that skill
- ANS-Abraham Maslow's Self-Awareness Framework
The sum of who you are as a person; your central inner force - ANS-Self
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