Communication Skills Final Exam
working with individuals and families
Also called direct practice, direct service or clinical - ANS-What is Micro Social Work + What is it
sometimes called?
takes place at the community, school, and neighborhood level
Also called community practice - ANS-Mezzo Social Work
intervention in large systems, social policy change, systems of care - ANS-Macro Social Work
deep listening
building and sustaining relationships
being ourselves in practice
critical self-reflection
engagement
reflecting back
working through conflict - ANS-Micro Skills
Respecting the inherent worth and dignity of the person
Promoting social justice
Privileging the right to self determination and autonomy
Valuing people's strengths and resilience
Being authentic - ANS-5 Practice Values
Regarding someone in an attentive, supportive way, not only in words, but the whole physical
and emotional presence of someone
Shared humanity
doesnt just mean agreeing, but being open to understanding context and experience
includes body language - ANS-Describe the value of respect
basic human rights to freedom, dignity, respect, safety, health, inclusion
occurs in many contexts
working with individuals and systems
mitigating harms and resisting oppression - ANS-Describe the value of social justice
the right of all people to direct their own lives
believe that people have the resources to solve their own problems - ANS-Describe the value of
self determination
, believe that all people have strengths and can get through difficult situations
SW is not an expert on giving advice and doesnt have the answers, they are just facilitators -
ANS-Describe the value of valuing strength and resilience
openness to, empathy with, and the understanding of another's situation
not about transparency or self disclosure, but rather being present
demonstrating and experiencing deep concern for people
being very clear about our limits - ANS-Describe the value of authenticity
1. as a process involving verbal and non-verbal skills at the individual and collective levels
2. as a means of survival - ANS-2 stages in understanding communication
1. bio-psycho-social-spiritual contexts
2. sociocultural, historical, economic, political contexts
- both contribute to biases, assumptions, values, opinions, judgments, and physical reactions -
ANS-2 structures of understanding
hearing what is being said and communicating back to the other person that they are being
heard - ANS-Active listening
conversation styles
emotional expression
language/linguistics
experiences and worldviews - ANS-Verbal Communication Skills
silence
facial expression
body posture
physical proximity and location - ANS-Non-verbal communication skill
a way of paying attention on purpose, in the present moment in a non-judgemental way
- being present
- pay attention
- tune in
- observe and describe
- body scan and/or external observations - ANS-Mindful awareness
discover natural laws to predict and control events
logical, factual, objective, and value free - ANS-Positivism
understand and describe diverse meanings and experiences; meaning/truth is socially
constructed - ANS-Constructivism
expose hidden systems of power and oppression
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