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421 PSE Window training Exam Practice Questions and Answers (Success)
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421 PSE Window training Exam Practice Questions and Answers (Success)
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©PREP4EXAMS@2024 [REAL EXAM DUMPS] Tuesday, July 23, 2024 10:52 AM421 PSE Window training Exam Practice
Questions and Answers (Success)
Mission Statement - ✔️✔️Provide a reliable, efficient, trusted and affirdable universal delivery
service that connects people and helps businesses grow
Vision Statement - ✔️✔️A postal service that enables all citizens to connect, businesses to grow
and communities to thrive in a digital world
Size & scope - ✔️✔️As a self-supporting, independent federal agency, the USPS is the ONLY
delivery service that reaches every address in the nation
Does the Postal service accept tax dollars? - ✔️✔️No
How does the USPS pay for operating expenses - ✔️✔️Sale of postage, products, and services
Postal Service core set of enduring goals - ✔️✔️Deliver High Quality Services, Provide world-
class customer experience, ensure safe workplace and an engaged workforce
What agency has been consistently been rated as the #1 agency Americans trust to protect their
privacy - ✔️✔️The Postal Service
What are the issues related to security and sanctity of the mail - ✔️✔️Theft, Destruction or
damage of mail, delay of mail, opening
US Postal Inspection Service - ✔️✔️Protects mail system- investigates postal offenses and postal
related civil matters
Who empowered the US Postal Inspection Service? - ✔️✔️Congress
Who is the primary law enforcement arm of the Postal Service - ✔️✔️USPIS- US Postal
Inspection Service
Office of Inspector General - ✔️✔️Money-theft from employees- maintains the integrity and
accountability of America's postal service, it's revenue and assets, and it's employees
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, ©PREP4EXAMS@2024 [REAL EXAM DUMPS] Tuesday, July 23, 2024 10:52 AM
Functional Purpose - ✔️✔️Providing service in a way that delivers a world-class customer
experience before and after the sale in order to drive repeat business, customer loyalty, and
revenue
Postmasters & Managers - ✔️✔️Manage the daily operations in the post office and are business
leaders and community anchors
Delivery Supervisors - ✔️✔️Make sure that mail is processed and dispatched as required
Customer Service supervisor - ✔️✔️Responsible for making independent, personal observations of
SSAs interactions with customers to ensure they are performing all aspects of their duties as
instructed
LSSA - ✔️✔️Lead Sales and Services Associate
LSSA responsibilities - ✔️✔️Maintains a comprehensive working knowledge of regulations
ruling, policy, and procedures relating to all phases of retail services
Lobby Assistant - ✔️✔️Uses mPOS device and help customers identify mailing needs, ensuring
customers complete required forms before they reach the window and answering customer
questions
SSDA - ✔️✔️Sales and services distribution associate
SSDA duties - ✔️✔️Support back office distribution functions and act as Lobby Assistant
SSA - ✔️✔️Sales and services Associate
SSA duties - ✔️✔️Ensure correct processes are followed and customer needs are met. Create
customer-centric environment to drive repeat business, customer loyalty, and revenue
Six retail moments that matter - ✔️✔️1. Deliver your 1st impression
2. Act with Courtesy and Urgency
3. Keeping it Clean
4. Delivering the Pride Inside
5. Transitioning between back and front
6. Solutions are your specialty
Why retail customers stop doing business with a company - ✔️✔️-73% The sales associate was
rude
-55% Their issues weren't resolved quickly
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