Postal Exam 421 SSA ACADEMY 2024
Questions and Answers (100% Pass)
What is the IMM - ✔️✔️International Mail Manual
How often is the Postal bulletin printed - ✔️✔️Bi-weekly
What is undeclared HAZMAT - ✔️✔️potentially hazardous material that has NOT be deemed as
such by the customer.
Can an SSA assist in sealing a REGISTERED parcel? - ✔️✔️NO! An SSA can not assist with the
sealing of ANY item or parcel.
What are the 5 sections of the 1412? - ✔️✔️Unit info/name
Stamp accountability
Receipts
Disbursements
Sig block
What is declared HAZMAT? - ✔️✔️Hazardous materials that the customer has declared.
The DMM is used for regulations, info and SOP for what type of mail? - ✔️✔️Domestic
What does PACT stand for? - ✔️✔️Prevent All Cigarette Trafficking
Priority Mail includes what denomination of insurance? - ✔️✔️$50
What is the Maximum weight for LFRB internationally? - ✔️✔️20 lbs
Whose face appears as the watermark on money orders? - ✔️✔️Benjamin Franklin
What is the minimum size for domestic 1st class letter? - ✔️✔️5" x 3.5" x .007"
What is the maximum dutiable value for an item being shipped internationally with 1st class mail
services? - ✔️✔️$400
Which form of identification is NOT accepted by USPS? - ✔️✔️Social security card
Can a non-postal money order be used to PAY for products and services offered at USPS? -
✔️✔️YES
Can non-postal money orders be CASHED at USPS? - ✔️✔️NO
What is the minimum amount of days that mail can be held? - ✔️✔️3
What is the maximum amount of days mail can be held? - ✔️✔️30
What helps measure retail performance? - ✔️✔️RCE
POS
What must a Postal inspector obtain before inspection of a parcel? - ✔️✔️Federal search warrant
What are the 3 processing categories of parcels? - ✔️✔️machinable
non-machinable
irregular
what is special handling? - ✔️✔️Provides preferential processing during transit but not during
delivery.
What are the characteristics of a FLAT - ✔️✔️Uniformly thick
flexible
square
Why is maintaining the sanctity of the mail one of the core responsivities of the Postal Service -
✔️✔️It instills customer confidence
What chart is used to calculate pricing for PME PM and retail ground? - ✔️✔️zone chart
What premium service is used for individuals or companies that have more mail each day then
the largest box will hold? - ✔️✔️Caller service
What products are offered to provide the best value to the customer? - ✔️✔️premium products
You have a successful transaction when the SSA does what? - ✔️✔️makes an informed mutual
decision with the customer on products or services.
what is the minimum amount of time a customer can use premium forwarding? - ✔️✔️2 weeks
what is the maximum amount of time that a customer can use premium forwarding? - ✔️✔️12
months
How long is a change of address valid for? - ✔️✔️12 months the mail is forwarded with an
additional 6 months where mail is returned to the sender with the new address affixed.
What is the included amount of insurance for PMEI? - ✔️✔️$100 for document reconstruction
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