Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used. - answer-False.
(Most systems involve a blend of goods and services.)
Which of the following does not relate to system design - answer-inventory ...
Companies are either producing goods or delivering services. This means that only one
of the two types of operations management strategies are used. - answer-False.
(Most systems involve a blend of goods and services.)
Which of the following does not relate to system design - answer-inventory
management ; is a system operation decision area
The use of models will guarantee the best possible decisions - answer-False.
(Models are useful, but their use does not guarantee the best decisions.)
Which of the following statements bout variation is false? - answer-Any variation makes
a production process less productive.
(The choice to offer customers greater variety might increase variation but increase
productivity even more.)
A system approach emphasizes interrelationships among subsystems, but its main
theme is that the whole is greater than the sum of its individual parts. - answer-True.
(Optimizing the performance of individual subsystems does not guarantee optimal
performance from the overall system)
Most people encounter operations only in profit-making organizations. - answer-False.
(Operations are also relevant to not-for-profit organization such as the Red Cross.)
Dealing with the fact that certain aspects of any management situation are important
than others is called - answer-recognition of priorities.
(Solutions tend to be targeted toward higher priority aspects of a situation.)
A "product package" consists of - answer-a combination of goods and services.
(Most firms are not pure service or manufacturing firms; they produce combinations of
goods and services.)
Service often requires greater labor content, whereas manufacturing is more capital
intensive - answer-True.
(Service operations tend to be more labor-intensive than manufacturing.)
Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their
apprentices using custom-made parts - answer-True.
(After the Industrial Revolution, more standardized approaches became common.)
Operations, marketing, and finance function independently of each other in most
organizations. - answer-False.
(Operations, marketing, and finance are naturally dependent upon one another.)
, The process of comparing outputs to previously established standards to determine if
corrective action is needed is called - answer-controlling.
(Controls are used to maintain performance.)
The greater the degree of customer involvement, the more challenging the design and
management of operations - answer-True.
(Greater customer involvement leads to more complexity in the design and
management of operations.)
Which of the following is not a characteristic of service operations - answer-easy
measurement of productivity.
(The productivity of service operations is often hard to measure.)
Which of the following is not true about the systems approach - answer-A systems
approach is essential whenever something is being redesigned or improved.
A systems approach concentrates on efficiency within subsystems
A systems approach emphasizes interrelationships among subsystems
A systems viewpoint is almost always beneficial in decision-making
*(subsystem efficiency doesn't necessarily translate into overall system efficiency)
Which is not an area of significant different between manufacturing and service
operations - answer-Cost per unit.
(Manufacturing operations aren't necessarily more or less efficient than service
operations.)
Measurement taken at various points in the transformation process for control purpose
are called: - answer-feedback.
(Feedback is used to monitor and improve processes.)
The fact that a few improvements in a few key areas of operations will have more
impact than many improvements in many other areas is consistent with the - answer-
Pareto phenomenon.
(Pareto phenomena direct our attention to the difference between the "important few"
and the "trivial many".)
Managing the supply chain has become more important as a result of firms increasing
their levels: - answer-outsourcing.
(Firms are increasing their levels of outsourcing, increasing the need to manage the
supply chain.)
service operations require additional inventory because of the unpredictability of
consumer demand - answer-False.
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