SHRM CERTIFICATION EXAM
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1. This metric allows organizations to assess intangibles such as
internal processes, customers, and learning and growth as well
as finances. - ANS ✔Balanced scorecard
2. This document is a formal statement of principles and business
practices. - ANS ✔Code of conduct
3. What is the first thing an organization should do if they fear
their employees are being lured away by more money
elsewhere? - ANS ✔Conduct a compensation analysis
4. If HR is rolling out a major change initiative, what might HR do
instead of relying on possibly inconsistent communications by
the managers? - ANS ✔Create a presentation to be used
5. What is the principle way of addressing internal equity of
compensation? - ANS ✔Job evaluation
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6. How can technology best improve communications with
employees? - ANS ✔Accessibility and ability to personalize
7. What kind of employees are appropriate where workforce
needs are tied to annually recurring periods and employees
need to be hired quickly. - ANS ✔Seasonal
8. These programs focus on expertise sharing and reducing
organizational understanding loss due to attrition. - ANS
✔Knowledge management
9. A global company concerned with consistency among locations
will likely use this approach to goal-setting. - ANS ✔Global
integration/upstream
10. Why is it more important to understand turnover FIRST in
terms of the specific organization's history rather than general
industry trends? - ANS ✔Specific to strategy and more quickly
actionable
11. What would be a good way to investigate why turnover has
risen in a company? - ANS ✔Employee satisfaction survey
12. Unanticipated turnover following a major change
generally means what? - ANS ✔Change was managed poorly
13. What fast, inexpensive recruitment method might allow
for rapid metrics if one, limited, local method has not proved
adequate? - ANS ✔Internet job postings
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14. These learners find it hard to sit for a long time and may
be distracted by the need for exploration. - ANS ✔Kinaesthetic
15. This document shows revenues, expenses, and profits. -
ANS ✔Income statement
16. This document shows assets, liabilities, and equity. - ANS
✔Balance sheet
17. Also known as line of authority, this defines the extent of
autonomy a manager has. - ANS ✔Chain of command
18. This corporate strategy focuses on giving a product unique
characteristics for which customers will pay a premium. - ANS
✔Differentiation
19. Top management commitment is required in order for
effective results from this EI strategy of encouraging proactive
dialogue by employees with their managers. - ANS ✔Open door
20. This recruitment method allows employers to pinpoint
qualified internal candidates with a current interest for open
jobs. - ANS ✔Job posting
21. What document gives a permission to take a job in a
country? - ANS ✔Work permit
22. This type of needs analysis would identify departments
with high turnover or skill deficiencies. - ANS ✔Organizational
SHRM CERTIFICATION EXAM REVIEW
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