• The conflict is occurring because someone violated a rule or expectation.
2. Underlying Conflict Frame
• The present conflict is due to previous issues that have not been explicitly discussed.
3. Stop Frame
• The goal is to stop the conflict. This means the issues may not be dealt with. Instead they may remain
underneath the surface only to be brought up at a later date.
4 Arenas of Conflict (interpersonal, organizational, group, intergroup) - ANSWER-1) Conflict is
constitutes and sustained by moves and countermoves during interaction.
2) Patterns of behavior in conflict tend to perpetuate themselves.
3) Conflict interaction is influenced by and in turn affects relationships.
4) Conflict interaction is influenced by the context in which it occurs.
About the Third Party - ANSWER-Must account for the actions and communication of another individual.
Accommodation Conflict Style - ANSWER-(lose-win) occurs when we allow others to have their own way
rather than asserting our own point of view.
Advisory Role - ANSWER-Consults with parties and suggests moves they can make
Aggressive Impulses & Reactions - ANSWER-Due to unf. Suppression and displacementuldilled needs or
desires
Anxiety Impulses & Reactions - ANSWER-results from fear. Causes rigid and inflexibility
Arbitrators: - ANSWER-Have control to make a final decision (Judge Judy)
Assertiveness - ANSWER-is our need and concern to meet our own needs and cooperation is our desire
and concern that the other person has their needs met.
Avoidance Conflict Style - ANSWER-(lose-lose) occurs when people ignore or stay away from conflict
either physically or conversationally.
Bargaining - ANSWER-Try to encourage the interaction and encourage less direct discussion.
Chinese Definition of Face - ANSWER-Lien: What our integrity is based on OTHERS judgments and Mien-
Tzu: What our reputation or social standing is
Climate is a culmination of factors: - ANSWER-Culture and Interaction
Collaboration Conflict Style - ANSWER-seeks to apply win/win problem solving to conflict and involves a
high degree of concern for both self and others; the goal is to find a solution that satisfies the needs of
, Conflict Management Latest Update
2024/2025
everyone involved. The style to use depends upon several factors such as the situation, the other
person, and your goals.
Communication - ANSWER-makes the unknown know
Communication Mediums - ANSWER-can serve as a shield to prevent reactions to communication . It's
just as much about the behavior with the medium than it is about the affect the medium has.
Compensate: - ANSWER-persuade one or more of the parties to move or reach settlement by some
reward or incentive offering by a third party (offering a perk in exchange for accepting some outcome in
the conflict with a co worker.
Competition Conflict Style - ANSWER-is a win/lose approach to conflict that involves high concern for
self and low concern for others and can result in aggression.
Compromise Conflict Style - ANSWER-(negotiated lose-lose) gives both people at least some of what
they want, though both sacrifice part of their goals.
Concealment - ANSWER-(Hiding a secret)
Conciliator: - ANSWER-A person who intervenes in in multiparty disputes among recognizable
adversaries like public policy disputes or race-relations
Conflict - ANSWER-between two interdependent parties who perceive incompatible goals and
interference from the other party in achieving their goals.
Conflict is a process of moves and countermoves among individuals. - ANSWER-Communication makes
the unknown know, Verbal and nonverbal communication, Miscommunication
Conflict styles - ANSWER-are the default styles people have for handing conflict.
Content Control - ANSWER-3rd party establishes what information will be discussed. And 3rd party also
has a level of control over the outcomes.
Contrient - ANSWER-(competitive). Parties cannot trust each other if their interests differ, it may not be
safe to open up or express feelings openly because they may be used against us.
Culture: - ANSWER-Boleman and Deal came up with four workplace times including bet your company
and work hard play hard.
Deal-makers: - ANSWER-Take an active role in making the deal happen
Deep Transgression - ANSWER-Serious actions/behaviors that jeopardizes the relationship and breaks
down communication.
Definition of Conflict - ANSWER-Interaction of interdependent people who perceive incompatibility and
the possibility of interference from others as a result of this incompatibility.
Definition of Power - ANSWER-something the strong have that the weak lack
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