WGU- C483 - Principles of Management
Exam Questions and answers | Updated
2024/25
Delivery of products or services - A value chain is the sequence of activities that begins
II II II II II II II II II II II II II II II II II
with raw materials.
II II II
What result does a value chain end with?
II II II II II II II
Choose 1 answer II II
Supply and demand
II II II
Operations and logistics II II
Outsourcing or insourcing II II
Delivery of products or services II II II II
II Profit margins are increased. - What happens when an effective value chain is created?
II II II II II II II II II II II II II II II
Choose 1 answer II II
Profit margins are increased.
II II II
A mission statement is developed.
II II II II
Customized products are standardized. II II II
Total quality management is not required.
II II II II II
Analysis of external opportunities and threats - Industry and market analysis, competitor
II II II II II II II II II II II II II II
analysis, and social analysis are examples of which step in the strategic planning
II II II II II II II II II II II II II
process?
II
Analysis of mission, vision, and goals II II II II II
Analysis of management implementation II II II
Analysis of external opportunities and threats
II II II II II
Analysis of internal strengths and weaknesses
II II II II II
Strengths - Skilled management, positive cash flow, and well-known brands are
II II II II II II II II II II II II II
examples of which component of the SWOT analysis?
II II II II II II II II
Threats
Strengths
Weaknesses
Opportunities
Core competencies - What denotes skills or expertise in an activity that constitutes the
II II II II II II II II II II II II II II II II
roots of competitiveness in an organization?
II II II II II II
Choose 1 answer II II
,Strategic values II
Core competencies II
Products and services II II
Opportunities and threats II II
Suppliers can reduce manufacturing time and increase product quality. - According to
II II II II II II II II II II II II II II
Michael Porter's competitive environment model, how can suppliers influence strategic
II II II II II II II II II II
planning?
II
Suppliers can reduce the threat from substitute products.
II II II II II II II
Suppliers can reduce the numbers of new entrants in the market.
II II II II II II II II II II
Suppliers can reduce manufacturing time and increase product quality.
II II II II II II II II
Suppliers can reduce technological, demographic, and legal threats in the environment.
II II II II II II II II II II
Differentiation - A company offers unique products in its industry to create a competitive
II II II II II II II II II II II II II II II II
advantage.
II
Which type of strategy is the company using?
II II II II II II II
Valorization
Differentiation
Customization
Standardization
Vertical integration - Happy Inc. is a leading provider of family entertainment and BCD is
II II II II II II II II II II II II II II II II II
a broadcasting company with news, cable, and entertainment networks. Happy Inc.
II II II II II II II II II II II
recently acquired BCD in hopes of boosting its primary business of family entertainment.
II II II II II II II II II II II II II
Which type of corporate strategy is represented by Happy Inc.'s purchase of their
II II II II II II II II II II II II
distribution network?
II II
Choose 1 answer II II
Vertical integration II
Strategic alliances II
Networking
Horizontal benchmarking II
Strategic vision - A local business has provided services to its customers for 40 years.
II II II II II II II II II II II II II II II II II
The business's mission is "To give our customers the best service in town." The owner of
II II II II II II II II II II II II II II II II
the business has had a long-standing dream to franchise the business and become the
II II II II II II II II II II II II II II
best provider of its service in the United States.
II II II II II II II II II
What describes the owner's dream?
II II II II
Choose 1 answer II II
Strategic vision II
Strategic mission II
Strategic planning II
, Strategic management II
Developing a strategic mission - What is the first step of organizational strategic
II II II II II II II II II II II II II II II
planning?
II
Choose 1 answer II II
Developing operational goals II II
Developing internal strengths II II
Developing a strategic mission II II II
Developing external opportunities II II
Six Sigma - The introduction of statistical tools to analyze the causes of product defects
II II II II II II II II II II II II II II II II II
is associated with which quality improvement approach?
II II II II II II II
Six Sigma II
Flexible Process II
Customer Process II
Quality Customization II
To revolutionize key organizational systems and processes - What is the principal idea
II II II II II II II II II II II II II II II
of reengineering?
II II
Choose 1 answer II II
To analyze system failures
II II II
To focus on creating two-way exchanges with customers
II II II II II II II
To revolutionize key organizational systems and processes
II II II II II II
To improve total quality in all businesses for the benefit of producers and consumers
II II II II II II II II II II II II II
Less than 3.4 - How many defects per million are there at Six Sigma, assuming a product
II II II II II II II II II II II II II II II II II II II
or process is defect-free 99.99966% of the time?
II II II II II II II II
Choose 1 answer II II
Less than 3.4 II II
Less than 4.4 II II
Less than 5.3 II II
Less than 6.6 II II
To take action to accomplish the transformation - What is the last step to Deming's 14
II II II II II II II II II II II II II II II II II II
points of quality management?
II II II II
To cease dependence on mass inspection
II II II II II
To break down barriers among departments
II II II II II
To evaluate options provided by management
II II II II II
To take action to accomplish the transformation
II II II II II II
Quality Assurance - Process checklists and project audits are components of which
II II II II II II II II II II II II II II
management process?
II II
Exam Questions and answers | Updated
2024/25
Delivery of products or services - A value chain is the sequence of activities that begins
II II II II II II II II II II II II II II II II II
with raw materials.
II II II
What result does a value chain end with?
II II II II II II II
Choose 1 answer II II
Supply and demand
II II II
Operations and logistics II II
Outsourcing or insourcing II II
Delivery of products or services II II II II
II Profit margins are increased. - What happens when an effective value chain is created?
II II II II II II II II II II II II II II II
Choose 1 answer II II
Profit margins are increased.
II II II
A mission statement is developed.
II II II II
Customized products are standardized. II II II
Total quality management is not required.
II II II II II
Analysis of external opportunities and threats - Industry and market analysis, competitor
II II II II II II II II II II II II II II
analysis, and social analysis are examples of which step in the strategic planning
II II II II II II II II II II II II II
process?
II
Analysis of mission, vision, and goals II II II II II
Analysis of management implementation II II II
Analysis of external opportunities and threats
II II II II II
Analysis of internal strengths and weaknesses
II II II II II
Strengths - Skilled management, positive cash flow, and well-known brands are
II II II II II II II II II II II II II
examples of which component of the SWOT analysis?
II II II II II II II II
Threats
Strengths
Weaknesses
Opportunities
Core competencies - What denotes skills or expertise in an activity that constitutes the
II II II II II II II II II II II II II II II II
roots of competitiveness in an organization?
II II II II II II
Choose 1 answer II II
,Strategic values II
Core competencies II
Products and services II II
Opportunities and threats II II
Suppliers can reduce manufacturing time and increase product quality. - According to
II II II II II II II II II II II II II II
Michael Porter's competitive environment model, how can suppliers influence strategic
II II II II II II II II II II
planning?
II
Suppliers can reduce the threat from substitute products.
II II II II II II II
Suppliers can reduce the numbers of new entrants in the market.
II II II II II II II II II II
Suppliers can reduce manufacturing time and increase product quality.
II II II II II II II II
Suppliers can reduce technological, demographic, and legal threats in the environment.
II II II II II II II II II II
Differentiation - A company offers unique products in its industry to create a competitive
II II II II II II II II II II II II II II II II
advantage.
II
Which type of strategy is the company using?
II II II II II II II
Valorization
Differentiation
Customization
Standardization
Vertical integration - Happy Inc. is a leading provider of family entertainment and BCD is
II II II II II II II II II II II II II II II II II
a broadcasting company with news, cable, and entertainment networks. Happy Inc.
II II II II II II II II II II II
recently acquired BCD in hopes of boosting its primary business of family entertainment.
II II II II II II II II II II II II II
Which type of corporate strategy is represented by Happy Inc.'s purchase of their
II II II II II II II II II II II II
distribution network?
II II
Choose 1 answer II II
Vertical integration II
Strategic alliances II
Networking
Horizontal benchmarking II
Strategic vision - A local business has provided services to its customers for 40 years.
II II II II II II II II II II II II II II II II II
The business's mission is "To give our customers the best service in town." The owner of
II II II II II II II II II II II II II II II II
the business has had a long-standing dream to franchise the business and become the
II II II II II II II II II II II II II II
best provider of its service in the United States.
II II II II II II II II II
What describes the owner's dream?
II II II II
Choose 1 answer II II
Strategic vision II
Strategic mission II
Strategic planning II
, Strategic management II
Developing a strategic mission - What is the first step of organizational strategic
II II II II II II II II II II II II II II II
planning?
II
Choose 1 answer II II
Developing operational goals II II
Developing internal strengths II II
Developing a strategic mission II II II
Developing external opportunities II II
Six Sigma - The introduction of statistical tools to analyze the causes of product defects
II II II II II II II II II II II II II II II II II
is associated with which quality improvement approach?
II II II II II II II
Six Sigma II
Flexible Process II
Customer Process II
Quality Customization II
To revolutionize key organizational systems and processes - What is the principal idea
II II II II II II II II II II II II II II II
of reengineering?
II II
Choose 1 answer II II
To analyze system failures
II II II
To focus on creating two-way exchanges with customers
II II II II II II II
To revolutionize key organizational systems and processes
II II II II II II
To improve total quality in all businesses for the benefit of producers and consumers
II II II II II II II II II II II II II
Less than 3.4 - How many defects per million are there at Six Sigma, assuming a product
II II II II II II II II II II II II II II II II II II II
or process is defect-free 99.99966% of the time?
II II II II II II II II
Choose 1 answer II II
Less than 3.4 II II
Less than 4.4 II II
Less than 5.3 II II
Less than 6.6 II II
To take action to accomplish the transformation - What is the last step to Deming's 14
II II II II II II II II II II II II II II II II II II
points of quality management?
II II II II
To cease dependence on mass inspection
II II II II II
To break down barriers among departments
II II II II II
To evaluate options provided by management
II II II II II
To take action to accomplish the transformation
II II II II II II
Quality Assurance - Process checklists and project audits are components of which
II II II II II II II II II II II II II II
management process?
II II
