WGU C846 Test Exam Review Questions with all Answers verified for accuracy Updated 2024/2025
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Course
WGU C846 ITIL
Institution
WGU C846 ITIL
WGU C846 Test Exam Review Questions with all Answers verified for accuracy Updated 2024/2025
Service Consumption - correct answer Activities performed by an organization to consume services.
Focus on Value - correct answer Everything you do must be somehow (directly or indirectly) valuable to...
WGU C846 Test Exam Review
Questions with all Answers verified
for accuracy Updated 2024/2025
Service Consumption - correct answer Activities performed by
an organization to consume services.
Focus on Value - correct answer Everything you do must be
somehow (directly or indirectly) valuable to your stakeholders.
Best be served by understanding the cost and financial
consequences that a service consumer might face when choosing
to use a service.
Start Where You Are - correct answer Reuse existing resources
whenever possible instead of reinventing the wheel over and
over again
Progress Iteratively With Feedback - correct answer Don't do
everything at once. Take baby-steps instead. Learning by doing
with lots of feedback
Collaborate and Promote Visibility - correct answer Involve the
right people at the right time and gather factual data to make the
right decisions. Recognizes the complexity of a system and seeks
to understand the relationships between the various components
that make up a service
Think and Work Holistically - correct answer Nothing is ever
alone Think about the effect of your initiative or work on other
components. Work on the system not just it's parts.
,Keep it Simple and Practical - correct answer Don't
overcomplicate work. Use the least possible steps. Outcome
based thinking helps.
Optimize & Automate - correct answer Maximize the value of
human work. Automate only after optimization. Apply DevOps.
The use of technology with limited or no human intervention.
What are the 4 dimensions of service management? - correct
answer 1. Organizations and People
2. Information and Technology
3. Partners and Suppliers
4. Value Streams and Processes
Organizations and People - correct answer Ensures that the way
an organization is structured and managed, as well as its roles,
responsibilities, and systems of authority and communication.
Information & Technology - correct answer Includes the
information and knowledge necessary for the management of
services, as well as the technologies required. Also incorporates
the relationships between different component, such as the
inputs and outputs of activities and practices.
Partners & Suppliers - correct answer 1. Encompasses an
organization's relationships with other organizations that are
involved in the design, development, deployment, delivery,
support, and/or continual improvement of services.
2. It also incorporates contracts.
, Value Streams and Processes - correct answer 1. Applicable to
both the SVS in general, and to specific products and services.
2. It defines the activities, workflows, controls, and procedures
needed to achieve agreed objectives.
3. Concerned with how the various parts of the organization
work to enable value creation through products and services.
Value Stream - correct answer A series of steps an organization
undertakes to create and deliver products and services to
consumers.
Service Value System - correct answer Describes how all the
components and activities of the organization work together as a
system to enable value creation.
Service Value Chain - correct answer An operating model for
service providers that covers all the key activities required to
effectively manage products and services.
How does the service value chain support value streams? -
correct answer The ITIL service value chain includes six value
chain activities which lead to the creation of products and
services and, in turn, value.
Value streams combine practices and value chain activities in
various ways to improve products and services and increase
potential value for the consumers and the organization.
What are the 6 Value Chain Activities? - correct answer 1. Plan
2. Improve
3. Engage
4. Design & Transition
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