WGU C846 Training Exam Questions and Approved Performance Metrics 2024/2025
3 views 0 purchase
Course
WGU C846 ITIL
Institution
WGU C846 ITIL
WGU C846 Training Exam Questions and Approved Performance Metrics 2024/2025
Function - correct answer A unit of organization specialized to perform certain types of work and responsible for specific outcomes.
Functions - correct answer The major building blocks of an organization
Where the a...
WGU C846 Training Exam Questions
and Approved Performance Metrics
2024/2025
Function - correct answer A unit of organization specialized to
perform certain types of work and responsible for specific
outcomes.
Functions - correct answer The major building blocks of an
organization
Where the activities of processes are performed
Role - correct answer A position, responsibility, or duty within a
process or function
4 generic roles fundamental to ITIL - correct answer 1) Service
Owner
2) Process Owner
3) Process Manager
4) Process Practioner
Service Owner - correct answer Initiation, transition, and
ongoing maintenance of the Service. Prime customer contact for
service related issues. Ensuring service delivery meets customer
requirements. Identifying service improvement and raising RFCs.
Liasing with process owners throughout the service management
lifecycle. Effective reporting and monitoring. Accountable for the
delivery of the service
,Process Owner - correct answer Initiation, transition, and
ongoing maintenance of the process. Defining process strategy,
policy, and standards. Assisting with process design. Ensuring
process documentation is available and current. Auditing the
process for efficiency, effectiveness, and compliance.
Communicating information to ensure awareness. Provisioning
resources and training. Providing input to service improvement
programs.
Process Manager - correct answer Help to plan and coordinate
activities. Ensure all activities are carried out as required.
Appoint people to the required roles. Manage resources assigned
to the process. Help ensure smooth running of services. Monitor
and report on process performance. Identify improvement
opportunities. Help prioritize improvements in the CSI register.
Make improvements to the process implementation.
Process Practitioner - correct answer Carrying out one or more
activities of the process. Working with other stakeholders to
ensure that all contributions to the process are effective.
Ensuring that inputs, outputs, and interfaces for their activities
are correct. Creating or updating records to show that activities
have been carried out correctly.
Governance - correct answer Ensuring fairness and
transparency. Ensuring that it is the business need that
determines who gets what, how much, and when they get it.
Ensures we focus on conformance and compliance, especially to
legislative requirements, and to business performance
, imperatives. The aims must be to meet audit requirements and to
use your resources to maximize the creation of value to the
business.
Risk - correct answer Uncertainty of Outcome
3 activities in Risk Management - correct answer 1) Identify
2) Analyze
3) Manage
Accept
Avoid
Mitigate
Transfer
ITIL Success - correct answer Vendor Neutrality
No prescriptive
Best Practice
IT Service - correct answer A service provided by an IT Service
Provider
Identifying Types of Service - correct answer Core Services
Enabling Services
Enhancing Services
Core Services - correct answer Services that deliver the basic
outcomes required by one or more customers
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller KieranKent55. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.49. You're not tied to anything after your purchase.