WGU C846 Practice Study Guide Questions with Distinction level Marking scheme version 2024/2025
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Course
WGU C846 ITIL
Institution
WGU C846 ITIL
WGU C846 Practice Study Guide Questions with Distinction level Marking scheme version 2024/2025
supplier management practice - correct answer Ensures that the organization's suppliers and their performances are managed appropriately to support the seamless provision of quality products and servi...
WGU C846 Practice Study Guide
Questions with Distinction level
Marking scheme version 2024/2025
supplier management practice - correct answer Ensures that
the organization's suppliers and their performances are managed
appropriately to support the seamless provision of quality
products and services.
The goal is to make sure "we get what we paid for" from our
vendors and suppliers
Agreements and contracts are made in the form of UCs
(Underpinning Contracts)
IT asset management practice - correct answer Plans and
manages the full lifecycle of IT assets to:
- Maximize their value
- Control their costs
- Support decisions about reusing or purchasing new asses
IT Asset - correct answer Any financially valuable component
that can contribute to the delivery of an IT product or service.
monitoring and event management practice - correct answer
Observes services and components and records changes in their
state. Identifies those events, categorizes them and establishes
standard responses.
Event - correct answer Any change of state that has significance
for the management of a service or other configuration item.
,three types of events - correct answer Informational, warning,
exception
release management practice - correct answer Makes new and
changed services and features available for use.
Release - correct answer A version of a service or other
configuration item, or a collection of configuration items, that is
made available for use.
Releases have been disconnected from deployments with
canary/dark releases
service configuration management practice - correct answer
Ensures accurate information is available when needed about
services, configuration items and their relationships.
CI (Configuration Item) - correct answer any component that
needs to be managed to deliver an IT service.
CMDB (Configuration Management Database) - correct answer
A database containing all configuration Items tied to a service in
the service catalog. This document becomes useful in planning
changes, as well as reacting to equipment failures
CMS (Configuration Management System) - correct answer a
frontend/user interface for CMDBs
, deployment management practice - correct answer Moves new
or changed hardware, software documentation or any other
components from one environment to the next.
E.g. DEV -> QA -> PROD
With the help of DevOPs we can reach continuous delivery, where
the developer builds the change in DEV, which is automatically
tested and moved to the next environment until it arrives in
PROD
VOIP - correct answer Value Streams & Processes
Organizations & People
Information & Technology
Partners & Suppliers
PESTLE - correct answer External factors, that cannot be
influenced but need to be considered
* Political
* Economical
* Social
* Technological
* Legal
* Environmental
Value Streams and Processes - correct answer * Activities the
organization undertakes
* Organization of these activities
* Ensuring value to stakeholders
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