WGU C846 Actual final Pretest and Post test Exam Questions and Best Graded Guaranteed success latest 2024/2025
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Course
WGU 486 ITIL
Institution
WGU 486 ITIL
WGU C846 Actual final Pretest and Post test Exam Questions and Best Graded Guaranteed success latest 2024/2025
Which of the following is not a true statement about a risk?
A) It makes the achievement of objectives more difficult.
B) It is a possible event that could cause harm or loss.
C) It ...
WGU C846 Actual final Pretest and
Post test Exam Questions and Best
Graded Guaranteed success latest
2024/2025
Value is defined as:
A) a perception that a service provider receives when the service
is doing what they want.
B) the perceived benefits, usefulness, and importance of
something.
C) a perception that is always delivered by service providers.
D) quantifiable in terms of cost/benefit to the consumer. -
correct answer the perceived benefits, usefulness, and
importance of something.
Service consumption includes:
A) possibly supplying of goods.
B) fulfillment of agreed-upon service actions.
C) management of the provider's resources configured to deliver
the service.
D) possibly acquisitions of goods. - correct answer possibly
acquisitions of goods.
_______ are configurations of an organization's resources that are
created and supplied by the organization to offer value to the
organization's consumers.
A) Values streams
B) Processes
C) Products
,D) Technologies - correct answer Products
______ is the functionality offered by a product or service to meet
a particular need.
A) Value co-creation
B) Value
C) Warranty
D) Utility - correct answer Utility
Which of the following is not a true statement about a risk?
A) It makes the achievement of objectives more difficult.
B) It is a possible event that could cause harm or loss.
C) It implies an uncertainty of outcome.
D) It measures the probability of only negative outcomes. -
correct answer It measures the probability of only negative
outcomes.
Who among the following authorizes the budget for the
consumed service?
A) User
B) Consumer
C) Sponsor
D) Customer - correct answer Sponsor
A service consumer is a generic role that can include one or
more specific roles, such as:
A) users, customers, and sponsors.
B) customer, provider, or technician.
, C) internal customers, external customers, and suppliers.
D) suppliers, customers, and decision-makers. - correct answer
users, customers, and sponsors.
What is a tangible or intangible deliverable of an activity?
A) Output
B) Utility
C) Value
D) Outcome - correct answer Output
Which of the following is not one of the six factors of the
acronym PESTLE?
A) Social
B) Technical
C) Political
D) Economic - correct answer Technical
According to the organizations and people dimension, when
dealing with customers, staffing and training employees, and
interfacing with suppliers and partners, attention should be paid
to:
Each correct answer represents a complete solution. Choose all
that apply.
A) required skills and competencies of individuals/teams.
B) clear escalation paths for unresolved issues.
C) leadership styles needed to lead and motivate staff.
D) communication and collaboration skills. - correct answer
required skills and competencies of individuals/teams.
leadership styles needed to lead and motivate staff.
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