Admin 232 EXAM
ATHABASCA UNIVERSITY 2024-2025
QUICK KNOWLEDE CHECK WITH
DETAILED RATIONALES
QUESTIONS AND ANSWERS
Describe ethics guidelines and legislation in North America.
What is management
Getting work done through others
4 functions of management
planning, organizing, leading, controlling
Different types of managers
top managers, middle managers, first-line managers, team leaders
Major roles managers perform
Interpersonal, informational, decision roles
Subroles managers perform
Informational -monitor, disseminator,spokesperson
interpersonal-figurehead,leader,liaison
decisional- entrepreneur, disturbance handler, resource allocator, negotiator
What do companies look for in managers
they look for individuals who have technical skills, human skills, and conceptual skills
Top mistakes managers make
Leadership derailment occurs in a situation when leaders who progress upward by capitalizing
on their key strengths suddenly fail to develop more widely and are unable to deliver results
when confronted by challenges that require a broader range of capabilities
Management failure has typically been associated with managers who experience career
,"derailment" (related to the metaphor of a train coming off the track)—being demoted or fired, or
finding themselves involuntarily stuck on a management plateau and performing below their
level of expected achievement
Transition employees have when promoted to manager
3 stages- 1. Be the boss, formal authority, manage tasks not people. 2. Initial expectations were
wrong, fast pace, job is being the problem solver. 3. Communication, listening and positive
reinforcement, job is people development
Origins of management
the earliest recorded instance of information management dates to ancient Sumer (modern Iraq),
circa 8000-3000 B.C.E. Sumerian businesspeople used small clay tokens to calculate quantities
of grain and livestock they owned and traded in temples and at city gates. Different shapes and
sizes represented different types and quantities of goods. The tokens were also used to store data.
They were kept in small clay envelopes, and the token shapes were impressed on the outside of
the envelope to indicate what was inside. Eventually, someone figured out that it was easier to
just write these symbols with a stylus on a tablet instead of using the tokens. In the end, the new
technology of writing led to more efficient management of the business of Sumerian temples
History of scientific management
the thorough study and testing of different work methods to identify the best, most efficient ways
to complete a job. Invented by Fredrick Taylor who was a steel maker,
Who founded the concept of bureaucracy?
Max Weber
What is bureaucracy based on?
Knowledge, expertise, or experience
How is control exercised in bureaucracy?
On the basis of knowledge, expertise, or experience
describe what influences ethical decision making.
History of human relations management
The human relations approach to management focuses on people, seeing people not simply as
extensions of machines but as valuable organizational resources in their own right. Human
relations management holds that people's needs are important and understands that their efforts,
motivation, and performance are affected by the work they do and by their relationships with
their bosses, coworkers, and work groups. In other words, efficiency alone is not enough.
Organizational success also depends on treating workers well.
, History of operations, information, systems and contingency management
Operations management involves managing the daily production of goods and services. In
general, operations management uses a quantitative or mathematical approach to find ways to
increase productivity, improve quality, and manage or reduce costly inventories
organizations have pushed for and quickly adopted new information technologies that reduce the
cost and/or increase the speed with which they can acquire, retrieve, and communicate
information
A system is a set of interrelated elements or parts that function as a whole. Rather than viewing
one part of an organization as separate from the other parts, a systems approach encourages
managers to complicate their thinking by looking for connections between the different parts of
the organization
Why do companies go global
.Companies want to go global for a number of reasons: to grow into new markets while boosting
their competitiveness, to cut manufacturing costs, and other similar drivers.
Why do companies standardize of adapt business procedures
Because what works in country may not work in a different one, religion and cultural factors
come into play
different ways that companies can organize and act ethically to do business globally.
National culture refers to the shared values and beliefs that affect the perceptions, decisions, and
behaviour of the people of a particular country. The first step in dealing with culture is to
recognize that there are meaningful differences.
explain how to find a favourable business climate.
When deciding where to go global, companies look for countries or regions with a promising
business climate, promising partners, and promising markets for their products and services
discuss the importance of identifying and adapting to cultural differences.
explain how to successfully prepare workers for international assignments.
Language and cultural training., consideration of family
how changing environments affect organizations.
In a stable environment, the rate of environmental change is slow, dynamic environment, the rate
of environmental change is fast.
the four components of the general environment.
