, IAHCSMM 8th Edition Chapter 18, 19, 20,
21, 22, 23 and 24 Exam Review
Questions and Answers 100% Pass |
Graded A+
Nurses ,physicians, and other professionals working in a
healthcare facility are ------- customers of central service -
Answer>> Internal Customers
An activity designed to identify and resolve work related problems
is called a what? - Answer>> process improvement
the consistent delivery of products and service according to the
established standards is called? - Answer>> Quality
The ----- must be the center of every quality concern -
Answer>> Patient
a process that looks backwards at an event to help prevent it from
recurring is called a? - Answer>> root cause analysis (R.C.A)
the quality process that uses
DMADV(define,measure,analyze,design and verify)
/DMAIC(Define,measure,analyze,design, and verify) to improve
process is called? - Answer>> six sigma
---------- is an international standard used by participating
organizations to help assure that they consistently deliver quality
services and products. - Answer>> IOS ,9,000
the act of granting authority to employees to make decisions
within their areas of responsibility is called? - Answer>>
empowerment
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