STUDY.COM HUMAN RESOURCE
MANAGEMENT IN HEALTHCARE -
HEALTH 310 QUESTIONS AND
ANSWERS WITH VERIFIED SOLUTIONS
2024
What type(s) of compensation may be included in a human resource compensation system? - ANSWER
Direct, indirect and non-financial compensation
Mike just graduated with his MBA with a concentration in human resources. He wants to find a job that
involves delivering blended learning, performance management, and leading change initiatives in an
organization. Which of the following human resource management responsibilities does Mike's interest
fall under? - ANSWER Human resource development
The primary responsibilities of human resource management can be recalled by using the acronym
CHESS. What does this acronym stand for? - ANSWER Compensation, human resource development,
employee and labor relations, safety and health, staff
Which of the following human resource management responsibilities ensures the right number of
people with the right types of skills are at hand to achieve the organization's goals? - ANSWER Staffing
Negotiating with a union would fall under which of the following HR responsibilities? - ANSWER
Employee and labor relations
Which event brought about a dramatic shift in the manner in which people worked? - ANSWER The
Industrial Revolution
The human relations movement that started in the 1920s focused on finding ways to increase worker
satisfaction in order to _____. - ANSWER improve employee productivity
Who was responsible for the development and welfare of workers in the craft system? - ANSWER The
master
,Which movement tried to improve employee productivity through studying the most efficient manner to
perform a work task? - ANSWER Scientific management
What were the skill levels under the craft system? - ANSWER Master, journeyman, and apprentice
Who were the skilled workers who pushed for their independence and were concentrated in the
northern United States? - ANSWER Artisans
What organized group of workers gave birth to the HR movement? - ANSWER Guilds
Companies created _____ during the 20th century to work with a large influx of immigrants. - ANSWER
personnel departments
Twentieth century HR is marked by which milestone? - ANSWER Finding a satisfactory work-life balance
The _____ prompted the need for administrators to oversee compliance with safety regulations. -
ANSWER Industrial Revolution
How does human resource management view employees? - ANSWER As resources
What do personnel management and HRM have in common? - ANSWER Both engage in similar activities,
such as staffing and training
Which of the following is a distinction between HRM and personnel management? - ANSWER All of the
answers are incorrect
While HRM is focused on aligning its activities with the company's goals, personnel management is
focused on which of the following? - ANSWER Maintaining records and administrative functions
Which of the following is INCORRECT about the differences between HRM and personnel management?
- ANSWER HRM and personnel management are engaged in entirely different activities
,Why is technology a challenge for human resource development? - ANSWER It is always changing
The human resource department _____. - ANSWER recruits, hires and trains employees
Which one is NOT a characteristic of human resource development? - ANSWER Designing products
Which one is NOT a challenge of human resource development? - ANSWER Training
How might human resources motivate and inspire employees to perform quality work? - ANSWER offer
rewards
Which HR delivery model moves basic HR tasks, such as payroll, to an external organization? - ANSWER
Outsourced model
How does the self-service model differ from all of the other models? - ANSWER Employees have no
human experts to consult about most issues.
Which HR delivery model allows the employee to find answers to basic questions on their own? -
ANSWER Self-service model
Which HR delivery model focuses on using an HR generalist in a local business unit? - ANSWER Generalist
model
Which HR delivery model relies on centers of expertise? - ANSWER Ulrich's three-legged stool model
An important indicator of the competitiveness of a health care facility is its _____ - ANSWER HCAHPs
scores
Things that should be discussed with a prospective employee during an effective job interview include
_____: - ANSWER An accurate job description and the expectations of the job
, If the HRM department does not stay compliant and up-to-date with the laws that govern the running of
a healthcare facility, what may happen to the facility? - ANSWER The facility may lose its license or
monetary compensation from government agencies like Medicare.
The National Labor Relations Board, or NLRB, has the authority to do which of the following? - ANSWER
Fine a facility for violations of union contracts
If hiring in a healthcare facility is not done in a timely fashion, which one of the negative consequences
below could occur? - ANSWER The current employees could be overwhelmed by staffing shortages.
The _____ believes that the presence of an HRM in a hospital facility is essential to delivering effective
services. - ANSWER American Society for Healthcare Human Resources Administration
A hospital HRM team typically does which of the following? - ANSWER All of the answers are correct.
What is human resource management? - ANSWER The process of hiring, developing and evaluating
employees
The HRM team in a hospital may be involved in decisions regarding which of the following? - ANSWER All
of the answers are correct.
The HRM team works closely with _____ to ensure that hospital rules are being enforced and followed
by all employees. - ANSWER lawyers
Which one of the following best defines the focus of human resource management? - ANSWER
Recruiting, hiring, training and compensation
Which of the following is an example of strategic human resource management? - ANSWER Meeting
with members of a particular department to find out why employee turnover is so high
As long as each department within a company strives to reach its individual goals, an organization will be
successful. - ANSWER False
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